Customer Service Guest Experience

LYDIA JUDGE

**** ******* ****, *********, ** ****6

**************@*****.*** 919-***-****

Professional Summary

Experienced and personable Bartender/Server with 9+ years of success in fast-paced, high-volume hospitality environments. Recognized for delivering outstanding customer service, maintaining efficiency under pressure, and fostering a welcoming, memorable guest experience. Skilled in upselling, mixology, and team collaboration, with a strong passion for creating a positive dining atmosphere.

Key Skills

● Craft Cocktails & Mixology

● Upselling & Guest Engagement

● High-Volume Service & Multitasking

● Conflict Resolution & Customer Retention

● POS Systems (Aloha, Micros)

● Inventory & Waste Management

● Event Support & Coordination

● Training & Team Leadership

Professional Experience

STIR – Charlotte, NC

Server

Oct 2023 – Present

● Provide upscale dining service with a focus on precision and hospitality.

● Recommend menu items and craft cocktails to enhance guest satisfaction and drive sales.

● Collaborate closely with kitchen and bar staff to ensure timely, accurate service.

● Maintain in-depth knowledge of seasonal offerings and specials to improve the dining experience.

● Uphold STIR’s brand standards through polished presentation and attentive service. Sheraton Charlotte – Charlotte, NC

Bartender / Server

Nov 2023 – Sep 2024

● Delivered personalized service in a fast-paced bar and dining environment.

● Mixed and served cocktails with consistency and efficiency, enhancing guest satisfaction.

● Conducted inventory audits to manage stock levels and reduce waste.

● Provided prompt resolution to guest concerns, maintaining a positive atmosphere.

● Supported large-scale events, contributing to smooth service flow and guest experience. Great Wolf Lodge – Charlotte, NC

Server

Jan 2022 – Oct 2023

● Delivered efficient, friendly service in a high-volume, family-focused environment.

● Managed multiple tables during peak shifts while maintaining attention to detail.

● Resolved guest issues effectively, ensuring continued satisfaction and loyalty.

● Assisted in onboarding and mentoring new staff, improving team performance. Dave & Buster’s – Cary, NC

Server

Jul 2014 – Nov 2018

● Provided fast-paced service to large guest volumes with professionalism and poise.

● Increased sales through strong upselling and menu knowledge.

● Handled customer concerns tactfully, contributing to a positive guest experience.

● Maintained a clean and organized section while supporting team operations. Education

Green Hope High School – Raleigh, NC

High School Diploma Graduated: June 2011

References

Available upon request.

Contact this candidate