Data Entry Customer Service
Resume:
BRIGHT IBE, UGOCHUKWU
**** *********** *** ***** ** 20721 240-***-**** *****************@*****.*** PROFESSIONAL SUMMARY
Compassionate and resilient professional with extensive experience in crisis intervention, risk assessment, and promoting safety within secure and diverse environments. Skilled in applying policies and procedures, fostering personal development, and maintaining facility security. Adept at leading and engaging individuals from diverse cultural backgrounds, assessing situational risks, and applying appropriate interventions. Committed to ensuring safe facilities and contributing to public safety through excellence and teamwork. SKILLS
●Sound knowledge of epidemiology and epidemiological principles
● Strong knowledge of ICD 9 & 10 Codes
● Basic understanding of First Aid /CPR
● Proficient Customer service
● Very good working knowledge of Microsoft office, and SPSS software. Good understanding of SPATA and Epi-info software
● HIPAA compliance
● Data entry experience
● Medical records management
● Activity of daily living ADL Support
● Mobility assistance
EDUCATION
● DOCTOR OF PHILOSOPHY IN PUBLIC HEALTH (PhD) (EPIDEMIOLOGY AND DISEASE CONTROl)(2022) Federal University of Technology Owerri, Imo State Nigeria.
● MASTER OF PUBLIC HEALTH (MPH): HEALTH PROMOTION (2015) Federal University of Technology Owerri, Imo State Nigeria.
● BACHELOR OF SCIENCE (BSC) IN MEDICAL MICROBIOLOGY (2007) Imo State University Owerri, Imo State Nigeria.
WORK EXPERIENCE
CORDIAL HEALTHCARE CLINIC LANHAM MD 20706- OFFICE MANAGER - JUNE 2024 TILL DATE
● Documented complete information about patients examination information, treatment plan,lab results and other details directly into patient charts
● Reviewed patients records, paper work, orders for error and resolved issues with minimal directives.
● Selected appropriate ICD 9&10 codes as well as CPT codes when billing patients notes.
● Reviewed outpatient records and interpreted documentations to identify all diagnosis and procedures.
● Submitted orders for additional tests and examination
● Attended to prior authorization requests and follow it up ROYAL HEALTH CARE LLC BALTIMORE MD- CUSTOMERS SERVICE - DECEMBER 2025 TILL DATE
● Facilitate communication between patients and healthcare providers.
● Relay important information about referrals, test results, or prescriptions.
● Explain billing procedures and assist patients with insurance-related queries.Verify insurance details and ensure accurate processing of claims.
● Provide payment options and issue receipts for services.
● Verify insurance details and ensure accurate processing of claims.
● Provide payment options and issue receipts for services.
● Verify insurance details and ensure accurate processing of claims
● Provide payment options and issue receipts for services.
● Handle complaints or concerns with empathy and professionalism.
● Escalate unresolved issues to the appropriate staff or administrator. PREMIER CHOICE PRIMARY & URGENT CARE (HOME CARE)( CERTIFIED MEDICATION TECHNICIAN)(JUNE 2024 TILL DATE)
● Dispensing prescribed medications, including oral, topical, and injectable forms, under supervision.
● Observing and reporting any side effects or adverse reactions to medications.
● Checking and recording blood pressure, pulse, temperature, and other vital signs.
● Assisting with Daily Activities: Helping patients with mobility, hygiene, dressing, and meal preparation.
● Keeping accurate records of medication administration and patient responses.
● Reporting changes in patient conditions to nurses or physicians.
● Ensuring a clean and safe environment for patients.
● Providing guidance on medication schedules and health management. EXECUTIVE DIRECTOR PROGRAMS DAVID OMENUKOR FOUNDATION(USA/NIGERIA)- 2016 -2024
● Design, implement, and oversee programs aimed at cancer prevention, treatment, education, and support.
● Monitor program effectiveness by setting measurable goals and evaluating outcomes
● Innovate and update programs based on emerging research, community needs, and stakeholder feedback.
● Develop long-term strategies to align programs with the organization’s mission and vision.
● Collaborate with the leadership team to prioritize resources and expand the NGO’s reach.
● Ensure programs adhere to national and international cancer care and advocacy standards.
● Advocate for cancer awareness and prevention initiatives within target communities.
● Ensure culturally sensitive approaches to outreach and education programs.
● Address barriers to cancer treatment and care, promoting equity and access. PROJECT DIRECTOR MISSION AFRICA(USA/NIGERIA)- 2015 -2022
● Partner with healthcare providers, policymakers, donors, and advocacy groups to enhance program reach.
● Represent the NGO at public forums, conferences, and community events to build awareness.
● Cultivate relationships with donors and sponsors for funding program activities.
● Develop long-term strategies to align programs with the organization’s mission and vision.
● Collaborate with the leadership team to prioritize resources and expand the NGO’s reach.
● Ensure programs adhere to national and international cancer care and advocacy standards.
● Foster collaboration among teams to ensure seamless implementation of initiatives. CERTIFICATIONS
• Standard First Aid/CPR/AED Certification (Current)
• CMT (Active)
• Crisis Prevention Intervention (CPI) Certification
• Criminal Record and Vulnerable Sector Check (Up to Date)
• HIGH FIVE® Principles of Healthy Child Development
• Person-centred Approaches Training
• Food Safety Certification
ADDITIONAL INFORMATION
• Valid MaryLand 10 years Driver’s License and access to a reliable vehicle.
• Willingness to work in the morning, afternoon, evenings, nights, and weekends as required. RESEARCH WORKS
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● “Assessment of Oral Hygiene Knowledge and Practice Among Secondary School Students in Owerri Municipal Area, ImoState, Gender differences in the awareness and response to covid 19 pandemic in Owerri West G
● Patterns and Types of colorectal polyps among Adults in the South East Nigeria(2023)PHD THESIS
● Awareness and Risk Factors of Colorectal Polyps among Adults in Imo State Nigeria(2023)PHD THESIS REFEREES
DR LAWRENCE JAMES-OSONDU
MD-DNP, CRNP
CORDIAL HEALTH CARE CLINIC
*************@*****.***
DR FINNY ROGERS
MD- PMHNP
ROYAL HEALTHCARE LLC
*********@*****.*** 410-***-****
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