Support Specialist Part-Time

Linda M. Sorensen

The Woodlands, Texas 346-***-****

**.*****.*@*****.*** www.linkedin.com/in/linda-m-sorensen

Senior Administrative and Technical Support

Accounts Payable Agile Audit Data Cyber and Network Security Document Specialist SharePoint SCA

Consistent record of managing multiple tasks, including volunteer initiatives, while responsibilities increased in quantity and difficulty. Energetically driven and confidential professional with a record of satisfactory audits, improving processes, and procedure document writing and management within global teams. Recognized as supportive and ethical contributor with demonstrated success helping teams synergistically achieve business objectives for positive reflection on supervisor and manager. Key qualifiers include:

Access

Adobe Pro

AFS Firecall

Agile Structure, Tracking, & Reporting

Application Lifecycle Management

Ariba

Azure

Best Practices Author

CareerConnect

Cisco Security Manager

Citrix Secure Access

Cost Assignment Research

Cyber Security Assistance

Department Procedures Custodian

Documentum

DocuSign

Electronic Data Interchange

Ergonomics Contact

Excel

Google Sheets

Inclusion & Diversity

Information & Network Security & Controls Monitoring

Information Technology Process Automation

ITSM Remedy

Lotus Notes

OneNote

Oracle

Outlook Safe Sender and Shared Mailboxes

Passion for Details

Performance and Process Improvement

Pivot Tables

Power Query

Remediation Timeline Reduction

RSI Guard

SAP & ERP

ServiceNow

SharePoint Site Administration

SQL

Substantial Crucial Data for Audits

SyteLine

Tableau

Teams File Sharing and Collaboration

Visio

Web Transmittal Tool

Word

WordPress

Workday

Professional Experience

CONTRACT ASSIGNMENT, Houston, Texas

Customer Service Professional April 2023 - February 2025

Critiqued nearly $1M and recovered $50K electronic data interchange orders for four highest-ranking customers.

Provided nearly $1M of product quotations within six months and searched for long-term quotes in CRM.

Seamlessly navigated multiple SharePoints, electronic data interchange and master data SAP sessions, and product catalogs for phone calls during which customers were pleased with my “wonderful and friendly” assistance.

Proficiently created nearly $50k worth Sales Orders to help Data Entry team and return material authorizations. Flexibly assisted Accounting with credit and debit Requests and account offsets.

Fluently handling sales order outbound shipments increased by 91% within a year.

Continued transparent internal and external communication for escalated product requests throughout air freight inbound progress and product shipment tracking.

CONTRACT ASSIGNMENT, Houston, Texas

Technical Editor October 2022 - February 2023

Proofread and edited hundreds of pages for a significant proprietary new oil and gas venture’s procedures and training, per specialized template.

Transmitted procedures and training for review, endorsement, and approval via Web Tool (WTT).

Probed Documentum and Web Tool for versions and history, management approvals, and other audit-related data.

Released approved procedures and training into Documentum for internal online retrieval.

Activated Excel macro-enabled forms, to announce approved procedures and training, to department.

Coordinated hundreds of project files in SharePoint team sites.

Chronicled evergreen data which contributed to the department’s successful phase advancement.

CONTRACT ASSIGNMENT, Austin, Texas

Sales and Customer Care Data Entry Specialist April 2022 - October 2022

Carefully entered several safety and security product orders for domestic and international customers into SyteLine.

Team’s dedication to placing orders so that customers received their requests in a timely manner resulted in helping achieve increased sales orders entries which the Vice President mentioned during a Town Hall meeting at the site.

Researched quotes and customer data and extracted financial data in CRM.

Enthusiastic and cooperative productivity and attitude also during “all hands-on deck” inventory audit helped contribute to completion one day sooner.

CONTRACT ASSIGNMENTS, The Woodlands, Texas

Finance Analyst July 2021 - December 2021

By my 11th day into my role, I identified 10+ missing personnel who could not report their time in ServiceNow and resolved with team members.

Quickly adapted to invoice coding and Oracle processing best practices and received positive working relationship feedback. Researched and extracted data in Oracle and ServiceNow.

Resource data management and communication reassigned to me from Team Lead.

Handled MSAs, NDAs, SOWs, VIFs, and W9s for vendor contracts.

Issued and monitored several PRs in Ariba and tracked in MS Teams directory.

I shared my authored onboarding information in SharePoint and trained a new employee.

Researched substantial purchasing and invoice history in Ariba and SAP for management's year-end deadline. Reported findings within MS Teams file.

EXXONMOBIL, Houston, Spring, and The Woodlands, Texas

Finance Analyst October 2019 - October 2020

My initiated and published onboarding checklist for adoption and upcoming remote employees was recognized as a significant contribution by management.

Coded, processed, and endorsed ~$15M network infrastructure invoices from Canada, South America, and United States, which included matching and verifying legitimacy and approval authority for orders with service requests.

Captured 27-step online purchasing tool snapshots which were accepted and added into team’s contract renewal guidelines.

Negotiated with vendors total ~$1M cost reduction for contract renewals, within first four months of new role, in response to the division manager's expense reduction goals.

Researched ~$800k of circuit, credit, and account allocations for internal clients’ budgets, within the first six months of new role.

Authored, sought team feedback, and published best practices for new multi-faceted deliverable.

Network Security and Service Management Technical Administrative Support September 2017 - September 2019

Organized team’s meeting minutes, norms, guidelines, and essential resource hyperlinks effortlessly in OneNote which boosted acclimation reference and training.

Escalated 2.2k recertifications with 300+ voluntarily issued requests on behalf of supervisors and multi-level managers, and strong, protective compliance for 6k+ external and internal device connections support.

Accomplished safety incident-free onsite move as group’s lead coordinator.

Reported Team Foundation Server outage via Information Technology Service Management for department’s Agile business owner to minimize disruption.

Elevated team’s key performance indicators within a few weeks after being asked to allocate customer work orders/change requests to appropriate regional coordinators as requisition queue monitor.

Research and Engineering Senior Support December 2016 - August 2017

Formatted and proofread 300 source manuals for access upgrade, identified 60 process industry practices for SharePoint posting, and sequentially combined 120 measurement and analysis manual segments and sectionalized 270 global marine terminal surveys for online publication.

Planned and arranged anniversary, retirement, and summer intern events; onsite and offsite conferences; contracts; event speakers; and locations.

Created and managed team calendar, generated and managed lists, removed redundancy in three (section) team sites, and administered access as SharePoint Site Administrator.

Scheduled calendars and conference rooms, invited participants, and ordered catering for Section Heads and other department requests.

Confirmed electronic and visual displays, event schedules, binders, hyperlinks within Outlook invitations, microphones and podiums, and videoconference IDs and passwords.

Ensured work priorities were aligned with Section Heads’ preferences, especially during unplanned and critical timeframes.

Monitored incoming and outgoing personnel checklists, and updated organization chart and contact list for three sections.

Secured ergonomic equipment and offsite plant uniforms for department.

Shipped and received packed boxes for transfers, retirees, inpatriates, and expatriates.

Requested and ordered computer access, software, Smart Cards, equipment, name plates, business cards, and furniture.

Submitted ~50 overhead categories for, and endorsed $63k of, expense reports. Prepared journal vouchers, coded invoices, and purchase orders issued for approval via DocuSign, and reconciled credit card purchases.

Network Security Senior Support January 2008 - November 2016

Improved administration of department’s 220+ decision records, information security risk management profiles, and risk assessments for faster solutions with clear information identification and qualified towards successful technology transition.

Successfully converted four shared mailboxes from Lotus Notes to Outlook. Oversaw team shared E-Mail archive.

Extracted, formatted, and SharePoint-classified 100 monthly task stewardship reports and annual security strengths and risks for managerial and supervisory requirements.

Collected and e-mailed up to 150 quarterly detailed updates for 10 groups, 50+ contacts, and 400 technologies.

Accurately documented, proofread, and posted best practices and required tasks. Updated service implementation instructions for regional external connections team as necessary, i.e., application changes.

Stewarded authority delegation levels and actively tracked work group’s computer equipment and software migration.

Charted and communicated records management, retention, and proprietary/privacy guidelines.

Advocacy, Leadership, and Safety Volunteer

Entrusted to deposit Law’s and Human Resources’ Raffle sales money at credit union, while also doing so for Global Services, during United Way campaigns. Carefully tracked receipts for each transaction.

Received awards for safety initiative and subsidiary’s United Way Raffle sales leadership; and global organization, inclusion, and diversity communication and advocation.

Learning and global holiday and time zone websites researched and communicated via monthly advocacy newsletter were subsequently promoted corporately and adopted as internal employee resources.

Nominated for two Responsible Care awards for safety activities and awareness to benefit children.

Education, Training, and Skills

Bachelor of Science (BS), Business Office Administration, Southern College in Tennessee

Eight Courses (3.55 GPA) towards Masters in Business Administration (MBA), University of Phoenix

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