Account Manager Customer Service

Chuck Ihediwa

**** ****** ***** **

Wylie, TX ***98

*******@*****.*** 214-***-****

CAREER SUMMARY

Successful Insurance Agent with 10 years of experience in the insurance industry. Experienced Frontline Underwriter with multiple Insurance carriers. My skills and responsibilities range from customer service, retention, sales, risk and account management, as well as relationship building with referral sources.

EXPERIENCE

MARSH MCLENNAN 2022 – 2025

Urbandale, IA

Commercial Lines Sales Producer/Account Manager

•Network for new business through reaching out to commercial lenders and realtors

•Cold call, drop in to random businesses and develop closer relationships with prospects

•Quote and service all new business accounts

•Current Average $16,510 in monthly revenue.

Account Retention Specialist/Sales Rep

•Manage existing book of business, identify gaps in coverage, as well as identify accounts with large premium increases and reach out to clients or assign to colleagues to reach out

•Test out new carriers for appetite, competitiveness as well as evaluate and compare product offerings and coverage

•Responsible for running reports on Non Renewals and reaching out to clients in an effort to retain business

•Cross sell to existing clients in order to improve retention and office revenue, and keep track of productivity reports

•Handle new business coming in to the office in a timely manner, as well as attempt to establish relationships with builders, realtors, and loan officers where applicable

•Manage inspection notices, declinations, cancellation notices with the objective to keep cancellations and lost business as low as possible. Average monthly New Business premium $82000.

COVERED INSURANCE AGENCY 2020 - 2022

Denver, CO

Licensed Risk Advisor/Broker

•Manage existing book of business, approximately 3000 policies, from around 630 total accounts; total of ~$1.2M in premiums

•Run renewal reports to ensure any policies increasing over 15% are reviewed in a timely manner, thus increasing retention

•Responsible for running email campaigns addressing important seasonal topics, such as flooding, specialty lines during the summer (i.e. watercraft, recreational vehicles, seasonal homes)

•Identify gaps in coverage to cross sell and help increase company revenue and client retention. Act as intermediaries between insurance companies, individuals, and corporate clients

•Handled Inbound and outbound calls. Bounded and managed all types of policies account, Home, auto, Landlord, umbrella, business and commercial policies

STATE FARM 2015– 2020

Richardson, TX

Licensed Sales Agent/Retention Specialist

•Ensured customer retention was kept at a minimum of 90%

•Cross sold insurance policies to increase retention and increase referrals

•Identified gaps in coverage for all clients in every call

•Remarketed clients to make sure they were receiving the best price possible within the market

•Bounded over 1000 auto & fire policies with an issuance of 96% and conversion rare of 67%

EDUCATION

BBA Risk Management, Insurance, & Financial Services. (2018)

University of North Texas Denton, TX

SKILLS / CERTIFICATIONS & LICENSES

MS Office, Excel, and Power Point Expert

Salesforce AMS360, Ezlynks, Velocity, CRM Expert

Insurance General Lines P&C (multiple states)

Commercial Lines Coverage Specialist

Cybersecurity analyst.

CPCU Designation

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