Customer Service Wells Fargo
Resume:
Donald Browne
*******@*****.***
[Professional online portfolio]
Summary
I am a retired customer service/phone representative. I retired in 2020 after 20 years with Wells Fargo. Due to spinoffs and acquisitions, I was employed by American Express, Ameriprise, Wachovia Bank, and Wells Fargo. The call centers were there to help employees understand and access the benefits of their company retirement plan benefits.
Skills
• I am good at listening to callers and understanding why they are calling.
• Based on that, I can offer explanations and options available to the callers.
• I have serviceable computer skills
• I communicate well with teammates and leaders to facilitate more favoabler outcomes for the clients.
• Also, these communication skills can help create a positive work environment.
• I have a hard worth ethic and am accountable for my performance.
• I am an accurate record keeper.
Experience
customer service representative
Wells Fargo
Roseville, MN
June 2000 - June 2020
• When people retired, they would call in to explore their retirement plan options. I would explain their options, and send out forms if they were going to access their plan benefits in the near future.
Education
Augsburg College
Bachelor of Science in Music Therapy
Minneapolis, MN
September 1981 - June 1984
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