Data Entry Customer Support
Resume:
DIAMONIQUE RAND
Annandale, NJ
****************@*****.***
PROFESSIONAL SUMMARY
Energetic and adaptable Customer Support & Data Entry Specialist with over 5 years of experience supporting fast-paced teams across remote, hybrid, and in-person environments. Adept at delivering empathetic customer service via live chat, phone, and email. Skilled in high-volume data entry, CRM platforms, troubleshooting, and problem resolution. Known for excellent communication, time management, and a commitment to accuracy. Eager to contribute to a team focused on service excellence and operational efficiency. CORE SKILLS & TOOLS
● Live Chat, Email & Phone Customer Support
● Data Entry Accuracy (40+ WPM)
● CRM & Systems: Salesforce, Zendesk, SAP, ADP, ServiceNow
● Microsoft Office (Excel, Word) Google Workspace
● Remote Tools: Zoom, Microsoft Teams, Google Meet
● Conflict De-escalation & Resolution
● Call/Chat Ticketing & Documentation
● Confidential Data Management
● Billing, Claims & Account Resolution
● Scheduling & Workflow Coordination
PROFESSIONAL EXPERIENCE
Remote Customer Support / Data Entry Specialist
Sand Dollar Express LLC – Lawrenceville, NJ
Jan 2024 – May 2025
● Delivered prompt and professional customer support via live chat, phone, and email, assisting with delivery updates, order issues, and account inquiries.
● Accurately entered customer data, order modifications, and feedback into internal CRM systems in real-time, ensuring up-to-date logistics and records.
● Collaborated with dispatch and operations team remotely, maintaining flawless communication under tight delivery deadlines.
● Handled and protected sensitive customer data in accordance with privacy regulations and company policies.
● Maintained an average customer satisfaction rating of over 90% based on post-interaction surveys.
Customer Service Representative (Front Desk & Phone) Planet Fitness – South Plainfield, NJ
Mar 2023 – Dec 2023
● Managed 100–150 member interactions daily, both in-person and via phone, while maintaining a positive and welcoming tone.
● Addressed membership inquiries, processed account updates, and resolved billing issues, cancellations, and refunds using internal systems.
● Provided policy guidance and assisted with basic technical troubleshooting for check-ins, key tags, and mobile apps.
● Promoted new memberships and upsold services, helping increase location sales and retention.
● Consistently received positive feedback for professionalism, multitasking, and solution-focused service.
Accounts Receivable / Data Entry Clerk (Hybrid)
BFK Communication Services
Aug 2018 – Mar 2023
● Handled data entry and reconciliation of financial records for 100+ client accounts, ensuring accuracy in invoicing, payment posting, and collections reporting.
● Used internal CRM and accounting tools to track aging balances, generate reports, and follow up with clients on outstanding payments.
● Communicated with clients via phone and email to resolve billing discrepancies, service questions, or statement issues.
● Prepared weekly and monthly reports for leadership and accounting teams, identifying trends and overdue accounts.
● Maintained 99%+ accuracy rate in all data input and reporting duties. Remote Insurance Support Agent / Data Entry
Roi Solutions, Inc.
Mar 2013 – Jul 2018
● Delivered end-to-end support for insurance customers via remote phone, chat, and email, assisting with claims, policy details, and billing.
● Updated and verified client information in CRM and custom internal systems while adhering to HIPAA and company privacy protocols.
● Guided clients through the claims process, ensuring full understanding of documentation and eligibility.
● Met or exceeded all service level agreements (SLAs) for response time, quality, and resolution across remote metrics.
● Trained junior reps on call handling and documentation best practices during tenure. EDUCATION
Associate of Arts – Collin College, Texas (2015)
High School Diploma – Newman Smith High School, Texas (2012)
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