Customer Service Specialist

William Warrick

Insurance Adjuster Desk Examiner Insurance Customer Service Specialist

617-***-**** *********.***@*******.*** Remote or On-Site

Professional Summary

Experienced Insurance Adjuster and Customer Service Specialist with 18+ years of claims management, customer service, and office operations. Over 8.5 years of direct experience handling complex property, auto, bodily injury, and commercial liability claims. I am skilled in regulatory compliance, high-volume caseload management, and data analysis using SQL, Excel, Power BI, and Xactimate. Adept at resolving claims with accuracy, empathy, and efficiency. Seeking a long-term role to apply both insurance expertise and data-driven decision-making in a collaborative, impact-focused team.

Core Competencies as a Daily & Catastrophe Insurance Adjuster

Claims Investigation & Evaluation

Insurance Policy Review & Compliance

High-Volume Caseload Management

SQL & Database Querying

Power BI & Data Visualization

Xactimate Estimating

Customer Experience & Service Excellence

Communication & Negotiation

Remote & In-Office Claims Handling

Call Center Operations & Escalation Handling

Professional Experience

Independent Insurance Adjuster

Contract Roles with Multiple Carriers (2015 – Present)

Frontline Insurance Remote Oct 2024 – Dec 2024

Managed property claims from FNOL through resolution.

Coordinated inspections, policy guidance, and documentation.

Hiscox Insurance Remote Sep 2021 – Feb 2023

Oversaw commercial property and liability claims end-to-end.

Performed coverage analysis, recorded statements, and negotiated settlements.

Citizens Insurance Jan 2021 – Aug 2021

Utilized Xactimate software to assess and estimate property damage.

Delivered customer-first communication throughout claims lifecycle.

Performed On-site inspections and utilized

Oak Insurance Jul 2020 – Nov 2020

Reviewed new claims, analyzed policies, and dispatched field investigators.

Facilitated timely and accurate resolutions.

TD Insurance Jul 2019 – May 2020

Handled auto claims including total loss, bodily injury, and subrogation.

Coordinated with rental agencies, body shops, and salvage units.

Heritage Insurance Jan 2017 – Jul 2019

Managed property claims and FNOL using WestPoint, Majesco, and Stingray systems.

Averaged 10–15 weekly claim closures with consistent accuracy.

American Family Insurance Oct 2016 – Jun 2017 (Temp Contract)

Inside Property Examiner: Reviewed declarations, investigated claims, and collaborated on field adjuster estimates.

Issued demand letters, partial denials, and payment notifications.

Call Center Support Specialist

Independent Temp Roles (Ongoing)

Delivered high-volume, inbound/outbound support.

Resolved claims inquiries, escalated service issues, and maintained accurate logs.

Demonstrated patience and professionalism in urgent scenarios.

Licenses & Certifications

Florida Adjuster License (Home State): FL-W298122

Texas Adjuster License: 2072814

Montana Adjuster License

Wind & Hail, Hurricane, Claims Experience (Inside Desk & Remote)

Wind & Hail (2016) Harvey (2017), Irma (2017), Nate (2017), Michael (2018), Barry (2019), Sally (2020)

Ida (2021), Nicholas (2021), Beryl (2024), Francine (2024), Helene (2024), Milton (2024)

Education

High School Diploma

Technical College System of Georgia 1987

AE21 Insurance Adjuster Adjuster Training School

Certification Completed 2015

IBM/Luke Barousse Data Analytics Professional Certificate

Completed June 2025

Tools: SQL, Power BI, Excel, Data Visualization

Professional Statement

Throughout my career, I’ve combined technical claim knowledge with compassionate client service. I bring a unique dual perspective — seasoned insurance acumen paired with growing expertise in data analytics. I thrive on improving efficiency, clarifying complex scenarios, and upholding policy standards with accuracy and integrity. I’m now seeking a role where I can bring together data insight and insurance operations to drive better impactful decisions when engaging clients/claimants/insureds/and serving the general public with excellent customer service.

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