Customer Service Quality Control

Location:

Posted:

July 29, 2025

Calvin M Moore

Atlanta, GA 30305

**********@*****.***

Significant Qualifications

• 15 years in customer service experience

• Microsoft Office Word, Excel, PowerPoint

• Understanding of critical business issues related to customer or employee expectations

• Actively engages and focus on the success of the team to exceed all goals

• Highly motivated to complete any challenging task

• Self-stater and creative thinker

• Work well with others on personal and Professional level Education

University of Phoenix, Atlanta, GA

Masters Business Administration 12/2016

Westwood College Atlanta, GA

Bachelor's of Science in Marketing Management 12/2011 Experience

The Projects Restaurant and Lounge – Atlanta, GA

2021-2025 Lead Cook

• oversees the day-to-day operations of a cooking station

• ensuring food quality, portion control

• proper food handling practices by supervising

and directing other cooks

• Assigning tasks, training inexperienced staff, maintaining kitchen sanitation, and monitoring food inventory levels.

Harold’s Chicken and Ice Bar- Atlanta, GA

2017-2019 Line Cook

• Food Preparation

• Station Management

• Order Fulfillment

• Food Safety

• Quality Control

Jersey Mike’s Sub – Midtown Atlanta, GA

2005-2011 General Manager

• Supervised daily operation of food service industry

• Ensure quality control records accuracy

• Conduct periodic checks of performance and staff training for efficient operation

• Quarterly audits and cash control inventory

• Ensure neat, clean, and orderly facilities appearance, maintained health scores above 98 on audits

• Perform hiring, training, and scheduling of entire staff for the restaurant References

Furnished Upon Request