Data Entry Customer Service

KENYA HOYLE

Career Summary

Over ** years’ professional experience in various phases of customer service. Supervise, manage and training new hires. Holds an AAS in Marketing and BBA in Business Management.

Professional Strengths

Project Planning Public Relations Communication Goal Setting

Process Improvements

Technology skill set: Proficient in Microsoft Office (Word, Excel, Access, Outlook and Publisher)

Proficient in Social Media

Professional Profile

Vibrus Group – Warren, MI 03/2024 – 8/2024 & 3/2025 – 09/2025

Department Technician – MGCB (Michigan Gaming Control Board)

Work with Microsoft Excel

Review and record documents for various gaming locations

Scan, update and organize records

United Wholesale Mortgage – Pontiac, MI 08/2024 – 3/2025

Underwriter II

Underwriting mortgage loans

Working with brokers and realtors

Verifying information to approve/deny mortgage loans

Cabinet Works Group – Livonia, MI 12/2022 – 03/2024

Customer Care Specialist

Direct contact with Lowes, Menards, Home Depot, Store Designers & Consumers

Data Entry- order information & customer information

Order Entry – imputing orders and details pertaining to order

Workday, Unidata, Salesforce and other data entry systems

Citizens Bank (Aline Staffing)- Remote 12/2020 – 05/2022

PPP Specialist/ Client Services Specialist

SBA payments

Direct contact with customers regarding loan payouts

Corrected loan applications

Maintained confidential information for business purposes

Worked in Cisco, Content Manager, Salesforce, Webex and other banking systems

Data Entry – Customer Information

Infinity Primary Care - Livonia, MI 03/2015 – 06/2018

Insurance Verification – Business Associate

Verify insurances, including deductibles, copays, coinsurances, etc.

Direct contact with both patients and insurance representatives

Create and maintain confidential information within Nextgen system

Schedule and maintain calendar of appointments for various doctors

Direct contact with doctors, nurses, patients, office staff, insurance representatives, etc.

Billing and payments within the Nextgen and Instamed systems

Data Entry- patient information

Utility Resource Group- Sterling Heights, MI 02/2012 – 11/2014

Lead Call Center Agent – Office Support

Create and maintain spreadsheets within End Point Link Pro systems

Strong organizational, planning, problem-solving skills

Work in direct contact with DTE Energy

Continuous updating of database with customer information

Ability to manage and prioritize the daily work effectively

Complete paperwork in order to execute the proper assistance for customers

Renaissance Club – Detroit, MI 04/2008 – 12/2011

Club Receptionist/ Banquet Server

Entered new member profile information into database

Maintained website calendars of events and updated electronic reader board

Worked with Department Heads and supervisors from various divisions within the company

Assisted the Office Administrator with special projects

Confirmed special events and member orientation reservations

Proficient in Three Steps of Service: Warm Welcome; Magic Moments and Fond Farewells

Planned, setup and executed private, social and business events

Knowledgeable in daily operations including POS and Aloha systems

Knowledge of food and beverage preparations, service standards, guest relations and

standards

Knowledge of the appropriate table settings and service ware

Star Certified

Independent Event Coordinator – Metro Detroit, MI 1996 - Present

Consult with clients to determine event specifications

Worked with event sites including Maltese American Community Club; Barrist Gardens.

New Mt. Moriah Baptist Church; Renaissance Club; and more

Plan and execute numerous weddings, receptions, dinners, business meetings, school events and countless other social functions

Provide catering services

Design and implement inventory control systems for event materials, equipment and/or other

assets

Analyze specifications and event objectives to identify specific needs for events

Arrange transportation and travel for attendees of various events

Coordinate each stage of the event; pre-event, during event, post event

Create Banquet Event Order (BEO) for each event for self, vendors, clients and staff

Education

University of Phoenix Adult Education Master of Science Phoenix, AZ - Present

Penn Foster Certified Bridal Consultant Scranton, PA

Baker College Management BBA, Management Allen Park, MI – 2012

Baker College Marketing AAS, Marketing Allen Park, MI - 2008

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