Manager/Customer Relations/Administration

Jessica O'Brien

Dynamic leader with a proven track record in the entertainment and media fields, excelling in customer relations and employee management.

Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction for several film equipment companies.

Expert in contract management and networking, adept at fostering growth and building positive relationships.

Achieved notable success in streamlining production processes and maximizing team performance. Skills

Work History

Rental Agent

Herc Rentals, Brooklyn, NY October 2022 - August 2024 General Manager

Lightbulb Rentals, Brooklyn, NY September 2019 - October 2022 Freelance Production Manager and Line Producer

Freelance Media, USA January 2007 - September 2016 Long Island City, NY 11106

917-***-**** *******************@*****.***

Networking Contract

management

Rental agreements Reservations

Employee

management

Logistics

Scheduling Customer Service

Resolved customer disputes to maintain positive relationships and increase customer base. Placed client calls and handled equipment rentals for incoming customer calls. Drafted and reviewed equipment rental orders to lay out terms and conditions of rental and protect owner and renter rights.

Partnered with outside vendors to identify critical accounts with growth opportunities. Attended and organized networking events on behalf of the company. Managed budget implementations, employee reviews, training, schedules, and contract negotiations. Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures for all company locations.

Implemented operational strategies and effectively built customer and employee loyalty. Organized networking and community events on behalf of the company. Managed personnel and inventory for all company locations. Standardized production procedures, job roles, and quality assurance guidelines for film, television and Education

Hofstra University at Hempstead, NY

References

David Finn

Former Operations Manager, Lightbulb Rentals (Former Supervisor) 518-***-****

Marc Kelly

DGA Assistant Director (Former Colleague)

718-***-****

********@***.***

Jessica Howery

Production Coordinator, Mesquite Productions (Former Client) 609-***-****

Christopher Vernale

Director of Photography/Owner El Raven Productions (Former Client) 502-***-****

*****@*******.***

Interests

History, travel, social activities, film and tv, music, volunteering. media projects.

Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.

Sourced materials to keep up with production goals and meet client demands. Built and managed multiple budgets and payroll schedules.

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