Customer Service Executive
Resume:
Manali Vaibhav Gusani
Customer service executive/ admin in Rental and Leasing
Self-motivated Admin and Customer service executive with kore than 7 years of experience, proven ability to communicate efficiency, analysis customer concern, and resolve customer queries known as positive and friendly atmosphere to maintain team work, responding promptly to inquires and ensuring High level of customer satisfaction.
**************@*****.***
Nahda, Sharjah, UAE
SKILLS
Customer Coordinator
Corporate
communication
Analysis on going work
Phone call handling
Email writing
Ability to maintain
positive language
Team management
LANGUAGES
English
Full Professional Proficiency
Hindi
Full Professional Proficiency
Gujarati
Full Professional Proficiency
INTERESTS
Driving Swimming
Always ready to learn
new things
Watch movie
Meditation
WORK EXPERIENCES
Admin of Car Rental and Leasing department
Al Nabooda Automobiles LLC. - contract role
02/2025 - Present, Dubai, UAE
Al Nabooda Automobiles operates a fleet of over 1,600 vehicles for leasing and rental, including Porsche vehicles authorized by Porsche Middle East.
Manage operations for Porsche rental vehicles authorised by Porsche Middle East Monitor and update customers about traffic fines, blocked fines, Salik (toll) charges and vehicle impound charges or other penalties. for both rental and lease vehicles. assisting customers to transfer black points through the Assist customers with transferring black points associated with blocked fines.
Process customer refunds for canceled bookings.
Maintain and update records in TARS, including opening/closing rental and lease agreements. Upload and manage customer agreements and supporting documents using internal systems. Notifying customers about return or renew the cas agreement on time to settle pending outstanding.
Customer Service Executive
Easy Lease Motorcycle Rental PCS
09/2021 - 12/2024, Dubai UAE
Easy Lease provides motorcycles on lease to companies across the UAE, with a fleet of over 25,000 bikes currently on hire.
Promoted from Call Centre Agent to Customer Service Independently managing front-end customer service operations including daily and weekly operational reports..
Handling client and customer interactions via phone, WhatsApp, email, and in-person visits. Managing and processing inquiries, service bookings, breakdown requests, google reviews feedbacks and general support via app, emails, chatbot and from walk-in customers. Coordinate with internal teams to ensure timely issue resolution including workshop. Admin of the counter sales for all counter sale operations UAE-wide. Customer coordinator and export documents controller Al Saisel Trading Co. LLC, Dubai, UAE
05/2016 - Present, Dubai, UAE
Al Saisel is Cosmetics Wholesale and retail company, They Importing and Exporting the goods in other countries Coordinate with customers for the containers. (40/20, DG Containers, Air Cargo) Shipment booking through shipping lines as per customer Concern. Shipment rates from different shipping lines. Preparing Documents as LC, BL, SI, COO. Coordinate with Shipping lines for Shipping instructions, LC (Letter of Credit), BL. as per customer request
Coordinate with internal team and shipping lines for the update to end service, about Goods and container loading as per customer requirement. EDUCATION
Achievements/Tasks
Achievements/Tasks
Achievements/Tasks
Masters of Arts (Sociology)
Light vehicle Shaurashtra Univercity Rajkot Gujarat, INDIA Car driving license
LICENSE
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