Managed tax due reports for a portfolio of clients while leading and supporting a team of analysts to ensure operational efficiency and accuracy.
Oversaw and processed incoming and outgoing mail, maintained organized and efficient workflows.
Collaborated with analysts to ensure all assessment value notices and tax bills were received, processed, verified, and prepared for transmittal/export within strict deadlines.
Provided guidance and support by addressing analyst iquiries and resolving complex issues.
Maintained comprehensive checklists and organized file systems to ensure seamless transmittal and accounts payable exports.
Demonstrated proficiency in using Workflow Control (WFC) and OneSource Property Tax (OPT) for uploading, processing, and tracking client data.
Undertook and successfully executed special projects as needed, ensuring timely and high-quality outcomes.
Managed high workload volumes with precision, ensuring timely compliance with all assigned tasks and responsibilities.
Altus Group 2015 - 2024
Accurately reviewed and entered cient financial data into OneSource Property Tax Software, ensuring compliance with regulations and maintaining data integrity.
Directed client projects from initiation to successful, on-time delivery, consistently exceeding quality expectations and project goals.
Resolved complex account status inquiries through thorough investigate and clear, proffesional communication with clients.
Managed client correspondence, delivering prompt and effective responses to maintain strong client relationships and satisfactions.
Partnered with jruisdictions to resolve tax-related issues, advocating for client interests and ensuring timely resolutions.
Facilitated seamless communication between client and tax authorities, fostering efficient resolution of disputes and inquiries.
Developed and implemented advanced spreadsheet models to track and manage tax information with precision and reliability.
Enhanced data entry workflows by monitoring processes, identifying inefficiencies, and implementing targeted improvements.
Sharp Healthcare: 2005 - 2015
Monitored and tracked delinquent accounts, implementing tailored debt recovery strategies to resolve outstanding balances.
Engaged directly with patients to collect payments, establish customized payment plans, and provide clear communication regarding default consequences.
Analyzed credit balances, reversed contractural adjustments, and issued patient bills withing a five-day timeframe from the remit trigger date.
Conducted follow-ups on delinquent accounts by issuing overdue notices, reviewing accounts post-payment, and ensuring accurate updates in Medi-Cal's online system for monthly Proof of Eligibility.
Processed and applied required payment adjustments to paitient accounts and secondary carrier billing, maintaining accuracy and adherence to guidelines.
Accurately completed and submitted Treatment Authorization Requests (TARs) to facilities for review and finalization before forwarding to Medi-Cal Field Offices.
Documented and updated insurance information to ensure patient accounts remain current, accurate, and compliant.
Leveraged proficiency in DDE (Medicare) system and CWF (Common Working File) to verify patient eligibility for HMO enrollment, disenrollment, and Medicare Secondary Payer (MSP) data.
Sharp Healthcare: 2000 - 2005
Delivered administrative and patient support by coordinating and executing daily operational tasks in a fast-paced healthcare environment.
Collaborated closely with patients, physicians, and nurses to ensure compliance with all regulations, policies, and protocols.
accurately recorded and maintained patient demographics and billing information, esuring completeness and adherence to organizational standards.
Reviewed and monitored patient documentation for acccuracy, updating records and ensuring all information was correctly entered into system.
Collected payments at the time of admission, aligning with patient's' insurance policies and payment guidelines to facilitate smooth financial transactions.
Facilitated clear communication to nurses and physicians regarding surgeries, schedules, and department meetings, ensuring seamless coordination and suppport.
County of San Diego Department of Child Support Services: 1997 - 2000
Streamlined operations by effeciently managing and maintaining client records and files, ensuring organizational accuracy and accessibility.
Updated and verified patient records to ensure all information was accurate, up-to-date, and compliant with confidentiality protocols.
Performed data entry tasks, processed applications, organized files, and created new records as needed to support workflow efficiency.
Welcomed and escorted clients to appropriate courtrooms, providing professional and courteous guidance.
Assisted attorneys by retrieving and organizing critical files and information for custodial and non-custodial cases, supporting case preparation and resolution.