Customer Service Representative
Resume:
Chassidy Ivey
Social Circle, GA *****
***************@*****.***
Professional Summary
Remote healthcare and eCommerce support professional with a proven record of delivering exceptional service in HIPAA-regulated and high-volume contact center environments. Skilled in claims resolution, data processing, and benefits support for healthcare clients as well as order management and product assistance for major retail platforms. Technically proficient with Salesforce, Zendesk, Five9, and Microsoft Office Suite. Recognized for problem-solving, empathy, and efficiency in fully remote roles. Work Experience
Customer Service Representative
Wayfair-Remote
May 2025 to Present
• Deliver responsive, empathetic support for customers regarding furniture orders, delivery tracking, returns, replacements, and billing issues.
• Resolve escalated service complaints with professionalism and product knowledge, resulting in increased customer satisfaction and loyalty.
• Maintain accurate records in CRM systems while coordinating with warehouse and logistics teams to ensure timely issue resolution.
• Meet or exceed daily performance metrics in remote work environment, including call quality, response time, and customer satisfaction scores.
Data Entry Specialist
Regalo (via BroadPath)-Remote
September 2024 to March 2025
• Processed incoming patient faxes for prescription medications, reviewing insurance documents, prior authorizations, and clinical notes.
• Ensured HIPAA compliance and accuracy across high-volume casework using internal data systems.
• Collaborated with case managers and pharmacy staff to facilitate timely prescription approvals. Healthcare Customer Service Representative
Ranstad Staffing-Remote
October 2023 to September 2024
• Supported members with inquiries related to health spending accounts (HSA, FSA, MRA, HRA), insurance eligibility, and claims status.
• Delivered accurate information and empathetic service, reducing repeat calls and improving member experience.
Delivery Driver
UberEATS & DoorDash-Remote
March 2023 to October 2023
• Ensured timely delivery of food and medical essentials, often assisting elderly or immunocompromised customers during high-demand periods.
• Maintained customer trust through professional communication and safety adherence. Remote Customer Support Agent
Hire Dynamics-Remote
October 2022 to February 2023
• Processed customer orders, refunds, and billing disputes for a retail client, managing backend order tracking and ticket resolution.
• Demonstrated consistent accuracy in high-volume data entry tasks with attention to detail and confidentiality.
Healthcare Support Associate
TRC Staffing (Energy & Assistance Services)-Remote February 2022 to October 2022
• Managed daily volume of 100+ calls regarding healthcare financial assistance and payment programs.
• Explained eligibility for medical bill assistance and arranged budget-friendly payment plans. Pharmacy Technician
Rite Aid-Madison, GA
June 2018 to December 2021
• Assisted in preparing and dispensing prescriptions under pharmacist supervision.
• Provided excellent customer service and resolved prescription and insurance issues.
• Handled prescription processing, data entry, and inventory management.
• Maintained pharmacy compliance with HIPAA and safety regulations.
• Supported pharmacy operations including cash handling and product stocking. Customer Service Representative
Chico’s FAS-Winder, GA
August 2016 to May 2018
• Assisted customers with detailed product information, order placement, and returns.
• Maintained satisfaction scores through timely resolutions and strong follow-through. Customer Service Representative
Williams-Sonoma, Inc.-Athens, GA
October 2013 to July 2016
• Handled 70-80 inbound calls daily, focusing on resolving billing and shipment issues.
• Provided product knowledge and coordinated returns/refunds in compliance with company policies. Education
High School Diploma
Social Circle High School Social-Circle, GA
December 2010 to December 2010
Skills
• Slack
• Prior Authorizations & Insurance Verification
• Microsoft Office Suite
• Teams
• Claims & Benefits Resolution
• HIPAA Compliance
• Remote Healthcare Support
• Zendesk
• Strong Communication
• Salesforce
• Five9
• Data Entry & Medical Documentation
• HSA/FSA/MRA/HRA Account Knowledge
• Problem Solving
Contact this candidate