Project/Documentation Management, Operations, Customer Service
Resume:
KATELYN (FINLEY FAE) SHIBLEY
Henrico, VA *****
******.***.***@*******.***
Professional Summary:
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, and exceptional
interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skilled Specialist with expertise in project management, problem-solving and team leadership. Additional
strengths lie in the ability to efficiently manage multiple tasks during high volume situations, develop
strategic plans and ensure successful execution of operational goals. Demonstrated skills include
adaptability, strong communication and coordination abilities. Willing to relocate to: Chesterfield, VA
Work Experience:
Command Center Specialist
Floor and Decor-Richmond, VA
September 2022 to Present
• Completed daily follow up phone calls or emails with customers and contractors, in addition to corresponding with our P.O management team and other operational departments/vendors.
• Utiilized proficiency in various Microsoft office programs on a daily basis, including powerpoint presentations and doing daily/weekly reports.
• Set up appointments and scheduled any outgoing deliveries or transfers.
• Filed and organized documentation related to said appointments and scheduling, and made sure that whatever was set up for that week was prepped prior to the start of the week, as to ensure efficiency and accuracy.
• Reviewed documents for accuracy prior to submission or publication.
• Generated reports to track performance metrics of team members.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Maintained positive working relationship with fellow staff and management.
• Monitored operations and reviewed records and metrics to understand company performance.
• Evaluated needs of departments and delegated tasks to optimize overall production.
• Assessed company operations for compliance with safety standards.
• Utilized document management system to organize company files, keeping up-to-date and easily
accessible data.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Identified needs of customers promptly and efficiently.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Participated in ongoing training and compliance activities.
• Analyzed customer needs and recommended appropriate products or services.
• Provided technical support for customers in resolving complex issues.
• Coordinated with other departments to ensure efficient workflow processes.
• Maintained accurate records of customer interactions and feedback. Front of House Employee
Panera-Richmond, VA
• Assisted with seating arrangements to ensure comfortability for guests.
• Enforced safety protocols within the restaurant environment at all times.
• Adhered to all health code regulations when handling food items or beverages.
• Communicated orders to kitchen staff in an accurate and timely fashion.
• Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
• Prepared drinks upon request according to recipes and standards set by management.
• Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
• Resolved any customer complaints or issues promptly with professionalism.
• Processed payments using cash registers or POS systems accurately and efficiently.
• Collaborated with other departments within the restaurant on various tasks or projects.
• Informed customers of daily specials, menu items, and restaurant policies.
• Resolved customer complaints in a professional and courteous manner.
• Cross-trained in other areas such as bussing tables or bartending if needed.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
• Trained new front-of-house staff on policies, procedures, and customer service standards.
• Greeted customers and provided friendly customer service. Front of House Employee
Dave and Buster-Richmond, VA
• Answered phone calls, took reservations, and answered inquiries.
• Greeted customers and provided friendly customer service.
• Checked food quality regularly before serving it to customers.
• Assisted with training new front of house employees on procedures and policies.
• Assisted with seating arrangements to ensure comfortability for guests.
• Cross-trained in other areas such as bussing tables or bartending if needed.
• Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
• Enforced safety protocols within the restaurant environment at all times.
• Adhered to all health code regulations when handling food items or beverages.
• Managed large groups in a timely manner while ensuring satisfaction of all guests.
• Informed customers of daily specials, menu items, and restaurant policies.
• Resolved customer complaints in a professional and courteous manner.
• Performed opening and closing duties such as counting money, organizing supplies.
• Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front
area, replenishing condiments and napkins and bussing during busy times.
• Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service
standards.
• Collaborated with management to implement promotional events and special offers.
• Assisted in setting up for events and special occasions, ensuring a seamless experience.
Front of House Employee
Capriccios-Richmond, VA
• Took care of the customers needs.
• Worked in every area of the restaurant, taking on extra responsibilities in addition to my responsibilities
as a server/bartender in order to help maintain the flow of the restaurant.
• Coordinated incoming deliveries/trucks.
• Used cash registers - handled credit cards, cash and checks - handled receipts and paperwork for the
books.
• Managed large groups in a timely manner while ensuring satisfaction of all guests.
• Checked food quality regularly before serving it to customers.
• Resolved customer complaints in a professional and courteous manner.
• Performed opening and closing duties such as counting money, organizing supplies.
• Answered phone calls, took reservations, and answered inquiries.
• Adhered to all health code regulations when handling food items or beverages.
• Trained new front-of-house staff on policies, procedures, and customer service standards.
• Answered phone inquiries, taking reservations and providing information as needed.
Education:
GED - Passed in top percentiles
Skills:
- Teamwork and Collaboration
- Interpersonal Skills
- Logistics Coordination
- Time Management
- Reliability
- Supply Management
- Problem-solving abilities
- Analytical Skills
- Document Management Systems
- Decision-Making
- Organizational Skills
- Customer Relations
- Documentation Management
- Issue Research
- Experience in leadership
- Phone Etiquette
- Document Management
- Bartending
- Adaptability
- Quality Assurance
- Effective Communication
- Food Handling
- Quality Assessment
Contact this candidate