Office Manager Administrative Assistant
Resume:
SUMMARY
Motivational leader and organizational problem-solver with advanced supervisory,
team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
EXPERIENCE
Bayoh Realty - Office Manager/Executive Administrative Assistant Palmetto Bay, FL • 02/2020 - 05/2023
AA Royale, Inc. - Office Manager/Credit Specialist Miami, FL • 10/2013 - 12/2019
CONTACT
********@*****.***
Miami, FL 33155
SKILLS
LANGUAGES
English:
Native/ Bilingual
Spanish:
Native/ Bilingual
Marie Garcia
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
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• Reviewed files and records to obtain information and respond to requests.
• Managed, scheduled and coordinated office functions and activities for employees.
• Used judgment and initiative in handling confidential matters and requests.
• Elevated customer satisfaction ratings by promptly resolving client and case issues. Planned and led team meetings to review business results and communicate new and ongoing priorities.
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• Identified valuable solutions for customers with credit problems. Collected debt information about clients by contacting banks, credit services and credit bureaus to determine meeting financial obligations.
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Orchestrated staff meetings to maintain open communication and quickly address concerns.
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Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
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• Informed applicant of credit research results in writing with formal credit reports. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Demonstrated leadership by making improvements to work processes and helping to train others.
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• Identified needs of customers promptly and efficiently.
• Answered phones to respond to customer inquiries and transferred calls to
• Recruitment and Hiring
• Employee Development
• Scheduling and Coordinating
• Team Building
Employee Coaching and
Motivation
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• Complex Problem Solving
• Teamwork and Collaboration
• Customer Relations
• Workforce Management
• Sales Tracking
• Sales Quota Management
AT&T Call Center/Formerly Comcast - Executive Liason/Retention Sales Manager Miramar, FL • 01/2000 - 07/2005
appropriate staff members.
• Contacted current and potential clients to promote products and services. Negotiated terms of sales agreements and developed contracts to successfully close sales.
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Communicated regularly with territory and regional managers for daily support and strategic planning.
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• Assigned qualified leads to field sales team for further development and closure.
• Identified customer needs by asking questions and advising on best solutions. Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
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• Reviewed plans for accuracy and compliance.
Followed codes and legal guidelines to comply with regulatory agencies and legal considerations.
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Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
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• Consulted with customers to resolve service and billing issues.
• Developed strong customer relationships to encourage repeat business.
• Upheld quality control policies and procedures to increase customer satisfaction. Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
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Contact this candidate