Customer Service Call Center
Resume:
Dawn Nichols
San Antonio, TX **254
****.**********@*****.***
Objective:
Be part of a team that builds on existing techniques and capabilities of the company and its employees. Build harmonious and concise teams and relationships, help exceed personal and business goals on a daily basis.
Work History:
Uber eats/Lyft driver from February 2025 to current date.
Advanced Call Center Technologies – July 2018 – August 2019
EDD Customer Service
oProvided customers with general Account Status, and Balance Inquiries.
oProvided Reviews of transactions and purchases made on all accounts.
oOptions to file claims and disputes of transactions on accounts.
oAssistance and info on account fees, and regulations, and changes of policies.
oProvided contact info to the account sponsors, when needed.
oHandles highly escalated customers in professional, and efficient manner.
McDonalds – April 2017-July 2018
Cashier
oAssist customers with orders
oCashier and money handling
oDrinks and Ice cream preparation
oCleaning and stocking
oProfessional and friendly attitude towards guests and fellow employees
Dial America– December 2016 – March 2017
Magazine Renewal Sales
oProvided Outbound calls to offer Magazine Sales and Renewals for recurring customers.
oOffered Payment options and plans for renewals of previous Magazine Subscriptions.
oOffered Different Types of Magazine options and upsell to New Subscriptions.
oProvided a friendly and professional attitude towards all customers.
oHandle questions customers may have about products and payment options.
LifeLock Agent
oInbound calls for New Customers to sign up for LifeLock Fraud Prevention Services.
oProvided Product info on different Protection Plans and payment options.
oFilled out new applications for New customers and provided product terms and Conditions.
oCredit Card payment processing.
oFriendly customer service and care.
Edible Arrangements–September 2016 – February 2017
Delivery Driver
oProvided Home and Office Deliveries to Customers of Chocolate covered Fruit Baskets.
oAssisted with final wrapping and quality check of final product, prior to delivery of customers.
oProvided a friendly and professional attitude towards all customers.
Advanced Call Center Technologies – April 2011 – June 2016
Short Sale Agent
oProvided customers with general Account Status, and Claims inquiries.
oAssisted Customers with Filing New claims for accounts pending Foreclosure.
oProvided Options to file New claims, Cancel Claims, and advise of Process of Short sales.
oProvided Documents needed to Customers Provided for IN Process Claims.
oProvided contact info to the Real Estate Agents handling Claims for Short Sales.
oHandles highly escalated customers in professional, and efficient manner.
ATM Fraud Claims Agent
oProvided customers with general Account Status, Transactions.
oProvided Assistance with filing New claims for Suspected Fraud Transactions.
oProvided Documents needed from Customers during Claims review.
oProvided contact of Merchants and Vendors of Transactions in review.
oProvided Reviews of Pending, Processed and/or Canceled, or Denied Claims Status.
oHandles highly escalated customers in professional, and efficient manner.
School History:
New Hanover High School – 2003 to 2007
Qualifications:
I am an extremely motivated individual who strives not only for the best and expects the best, but also looks into problems and how to fix them in the most efficient manner possible. I am an extremely patient person who is willing to work with almost anyone to make things happen in a professional setting. I enjoy helping people to the best of my abilities. I have worked in Call centers for multiple years and pride myself in my ability to handle difficult situations calmly and professionally. I am creative and open minded and willing to learn new skills as needed.
Personal References
Jason Henry – Social Media Manager – Agero Inc – 844-***-****
Christopher Comer – Senior Workforce Analyst – GreenDot Corporation – 626-***-****
Michael Christian – Quality Specialist – Hulu LLC – 626-***-****
Contact this candidate