Customer Service Experience

Nevaeh Kealoha Okuno

Address: **** ******** **,

Las Vegas, NV, 89169

Phone: 808-***-****

Email: *************@*****.***

Summary

Dedicated and experienced professional with over 3 years in the restaurant, grocery store, and retail sectors. Proven ability to provide exceptional customer service, manage inventory, and maintain a clean and organized environment. Skilled in multitasking and working efficiently in fast-paced settings, while ensuring compliance with health and safety regulations. Strong communication and teamwork abilities, with a commitment to enhancing the customer experience and contributing to team success.

Skills

● Excellent customer service and

communication skills

● Reservation management

● Team-oriented with strong collaboration skills

● Accurate cash handling and basic math skills

● Multitasking - Capable of handling multiple

tasks simultaneously in a fast-paced

environment

● Problem-solving abilities for troubleshooting

equipment and handling unexpected situation

Experience

Island Flavor, Henderson, NV — Cashier

November 2024 - March 2025

Working as a cashier at Island Flavor was a unique and rewarding experience. It involves more than just handling transactions; it's about creating a welcoming atmosphere for customers who are eager to enjoy delicious island-inspired cuisine. You get to interact with a diverse range of people, from locals craving their favorite poke bowl to tourists eager to try traditional Hawaiian dishes like loco moco and kalua pork. Excellent customer service skills, efficiently manage orders, handle payments, and sometimes even provide menu recommendations. Additionally, being part of a team that shares a love for Hawaiian culture and food can be incredibly fulfilling, making every shift an enjoyable and enriching experience.

The Sandbox- The One Hotel, Hanalei Bay, HI — Hostess April 2024 - June 2024

Working as a hostess at the Sandbox in Hanalei Bay was an incredible and challenging experience. It was my first time working at a pool for a five-star hotel that's main focus was being eco-friendly within our operations. I oftenly dealt with high-end guests and celebrities which gave me plenty of new experiences with-in hospitality. Regardless if it was a private event like a wedding or birthday it was always our main goal to ensure every guest's experience was unforgettable. Within my role I managed reservations, coordinated server sections, and was the first form of contact for any guest inquiries or concerns. One of the main challenges I faced was managing reservations and walk-ins during peak hours, ensuring that every guest felt welcomed and accommodated despite the busy environment. To manage reservations effectively, I utilized a digital reservation system to keep track of all bookings in real-time, which helped prevent overbooking and allowed for easy adjustments. I also maintained clear communication with guests, confirming their reservations a day in advance and accommodating any special requests they might have. Additionally, I developed a system for managing walk-ins by estimating wait times accurately and offering guests the option to enjoy a drink at the bar while they waited. The outdoor setting added another layer of complexity, with weather conditions sometimes affecting seating arrangements and guest comfort. I learned the importance of quick thinking and adaptability, as well as the value of excellent communication skills to coordinate with the kitchen and waitstaff efficiently. This role taught me how to maintain a calm and professional demeanor under pressure, ultimately enhancing my customer service abilities, problem-solving skills, and ensured that every guest had a pleasant dining experience.

Malie Organics, Poipu, HI — Retail Sales Associate September 2023 - February 2024

Working as a retail associate for a local Hawaiian brand brought many of the things I love together. Our main focus was making beauty products that were all natural and organic. We made products mainly for the skin and hair that were all focused around local tropical scents and plants that were native to the island of Kauai. This was a very rewarding job as I got to spend a lot of my time learning even more about the island that I grew up on and love dearly. I used to love educating our customers about the rich history of our brand and the interesting facts about how we use the native plants in our products. Sharing these stories about the lush landscapes of Kauai and how each ingredient was carefully sourced was always a pleasure in my day to day. In addition to our beauty products, we also sold lots of different local Hawaiian brands that specialized in jewelry and dresses. Within my role it was also a priority to keep everything organized and visually appealing in the store. This was very important as it enhanced the overall store environment, our customer experience, it drove our sales and kept our branding up to par. My daily tasks included inventory management, restocking and conducting regular sale checks. My passion for the brand and its heritage helps me connect with our customers as I feel strongly about the history within my island. Making their visits memorable and encouraging them to embrace the natural beauty of Hawaii was always where I strived within this role. Health Go Market, Lihue, HI — Cashier/Barista

February 2023- August 2023

Working as a cashier and barista for Health Go Market was an incredibly fulfilling role where I got to serve various coffee drinks and our delicious vegan food. It was a family owned vegan grocery store that opened near my childhood home. This is where I found out how great vegan alternatives can be and found a great interest in making various drinks like espressos, intricate level lattes, all natural smoothies, and acai bowls daily. This is where I learned a lot about the importance of our ingredients and what separates us from your typical grocery store or coffee shop. I was responsible for opening our store in the morning which meant setting up all of our displays, cash drawers, and keeping track of inventory levels. This hands-on experience allowed me to connect within my community and support a local business that aligned with my core values.

Lilikoi Bar and Grill, Lihue, HI — Hostess/Food Runner/Busser September 2022 - February 2023

Working as a hostess at Lilikoi Bar and Grill was an incredibly fulfilling experience. Each morning, I opened the restaurant and set up tables, ensuring everything was perfectly arranged for our guests. I handled reservations and to-go order calls, always keeping our guests in good spirits with a friendly and welcoming attitude. My role required me to be a great multitasker, as I often assisted with food running, bussing tables, and setting them up again for new guests. Additionally, I supported the servers whenever they needed an extra hand, showcasing my ability to work efficiently in a team. This job not only honed my organizational and multitasking skills but also deepened my love for the restaurant industry. The Cabana Bar and Grill, Poipu, HI — Hostess

June 2022 - August 2022

Working as a hostess at The Cabana Bar and Grill was an exciting and dynamic experience. My responsibilities included seating guests, answering calls for to-go orders, and making reservations, which required excellent organizational and communication skills. I also had to use critical thinking to efficiently seat larger parties, ensuring their needs were met while maintaining a smooth flow of service. This role allowed me to develop a genuine liking for working in restaurants, as I enjoyed the fast-paced environment and the opportunity to interact with diverse groups of people. The experience taught me valuable skills in customer service and problem-solving, reinforcing my passion for the hospitality industry. Smileys Local Grinds, Lihue, HI — Cashier/Food Prep October 2021 - August 2022

Working at Smiley's Local Grinds was a fantastic learning experience. I was responsible for answering to-go order calls, which helped me develop strong communication skills and a keen ability to handle multiple tasks efficiently. Learning to operate the cash register was another crucial part of my job, and it gave me a solid understanding of handling transactions and managing customer payments. I also got hands-on experience with food prep, ensuring that each dish met our high standards. We served delicious plate lunches and had enticing dinner specials that kept our customers coming back for more. This job taught me the importance of teamwork, attention to detail, and delivering excellent customer service. Koloa Mill, Koloa, HI— Waffle Cone Maker

June 2021 - August 2021

Working at an ice cream shop for my first summer job was an incredible experience. I had the opportunity to make waffle cones from scratch, from plain to dipped in chocolate and covered with colorful sprinkles, adding a delightful touch to our customers' treats. Additionally, I prepared shaved ice and various ice cream flavors, ensuring that each serving was perfectly crafted to meet our high standards. Through this job, I learned valuable skills such as time management, customer service, and the importance of attention to detail. It was a fun and rewarding experience that taught me a lot about working in a fast-paced environment and the joy of making people happy with delicious desserts. Education

Kauai High School— Lihue, HI

August 2018 - May 2022

High school diploma

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