Project Management Manager
Resume:
Patricia Jolly
*********@*****.***
Professional Profile
• Project Management Professional with a proven track record of project management accomplishments across a wide range of functional areas.
• Experienced Senior IT Project/Program Management professional who works directly with CEO/CIO to manage the financial functions of the IT support organization with over 500 staff.
• Strong leadership skills to manage both offshore and onshore resources
• Exceptional written/verbal communicator who interacts effectively with customers/stakeholders and all levels of management.
• A proven track record of accomplishments in Project Management and Customer Relationship Management, team building and leadership, process improvement, and Resource Management.
Areas of Expertise
Change Management
Expense and CAPEX Budgeting
MS-Project Desktop & Server versions
Microsoft Office Suite (Word, Excel, Visio)
Supply Chain Management
Vendor Relationship Management
Contract Administration
Project Management
Project Portfolio Management
Customer Relationship Management
Risk Management
Team Building/Leadership
Business Intelligence Management
Data Warehouse Information Management
Professional Experience
TATA Consultancy
Role: Sr. Project Manager
Kaiser Remote June 2022- Dec 2022
●Responsible for performing work requiring the knowledge and skills for a multidisciplinary approach to managing change and transition within a large, complex healthcare organization with numerous programs and projects
●Responsible for developing change management plans adapted to customer need
●Responsible for updating and keeping all SharePoint sites updated with new content for each discipline
●Developed plans including transition management, implementation of major initiatives, communications associated with major initiatives, risk assessment, organizational transformation, and culture change
●Responsible for complete change management assessments and change management strategies
●Identify and manage anticipated resistance
● Created actionable delivery plans, such as communication plans, road maps, coaching plans, training plans, or resistance management plans
●Integrate change management activities into project
●Perform routine and ad-hoc change management tactics to meet customer needs
●Analyzed technical information and communicated results, issues, risks, and impacts in a concise manner to a diverse audience.
Toyota
Role: Telecom Project Manager
North America Manufacturing, Plano TX Telecom Expense Manager June 2020-Present
●Lead the efforts to develop the strategic direction of an improved Telecom Expense Management process with the collaboration of Carriers and internal teams.
●Work with A/P, IT Network and Engineering teams to address service orders and resolve billing discrepancies to ensure corrections and credits are applied properly to the correct accounts.
●Worked with all functional teams to improve operational procedures and controls.
●Monitor service level agreements which include availability, billing accuracy, renewal terms, disconnects, term liabilities and vendor account/circuit audits.
●Interfaced directly with service provider’s provisioning teams to ensure delivery of services are on schedule.
●Identify and implement automation processes and billing audit improvements to increase efficiency and accuracy.
DuPont/DOW Merger
Wilmington DE Resource Manager, Sept 2017-Jan 2020
●Managed large cross functional team for developing, building, and testing new software interfaces in the Enterprise group.
●Project manager for multiple services supporting the reorganization of DuPont. Prepared and reviewed the financial control book with the Director and Delivery Partners for all resources assigned to the program.
●Reviewed and finalized approval of invoice for all the monthly expenses to be billed to the client.
●Tracked and prepared the financials for all travel and expenses for over 100 onsite resources.
Monadelze
QES System Regional Project Director, Mar. 2017– Sept. 2017
●Led the 6 North America (NA) plant projects to update the Quality control system in these Monadelze plants.
● Led the daily calls with the plants for updates on delivery and install of hardware for the upgrades.
● Managed the North American implementation of a new iQs platform for all 14 plants and 65 total production lines.
●Interfaced with all offshore resources working at the site level for update and project sign off.
●Traveled to sites to work with Leads on design and operational installation drawings.
Cummins - EAS Project Manager, Aug. 2016 – Mar. 2017
●Led the project to draw down approximately 3500 legacy applications to either retire, re-write, or replace the apps used by the Engineering group.
●Led the meetings to determine what apps would be migrated to our new servers, retired, or accessed for replacement applications options.
●Authored the project plan and supporting information documents for all suggested options for the legacy applications
●Led user efforts in a successful migration of all approved applications to our new Data Center
State of Tennessee Project Manager, Nov 2015-Aug 2016
●Directed a new Internet/Intranet, Customer Service portal projects to enhance all of Tennessee’s State agency’s ability to share new and existing information.
●Designed Business Data warehouse and made recommendations for data moves
●Led the team to ensure we were compliant with all Federal & State information security objectives for all levels of information stored
●Led the developed and implemented new policies for Configuration Management for the user portals
●Defined the roles and responsibilities for the leads for each agency reporting requirements
●Directed the teams who completed the development and testing of the interfaces for the new software we were using.
●Led the Planning team to develop the work timelines, financials, and special resource needs.
●Coordinated with the Cybersecurity team to review project tasks were all included in the project plan for compliance w/ security requirements.
1st Tennessee Bank Program Manager, April 2015-Oct 2015
●Co-Led a project to implement a totally new on-line customer web portal for all 1st Tennessee Bank customers
●Developed a new Change Management plan for the new banking products.
●Led the QA group in developing test plans and creating schedules for testing
●Led the Analysis and Design for a new training program for internal bank employees.
●Directed and coordinated the training for new users internal to the bank for training all personnel at the branches.
Direct Inc. Project Manager, Jan 2013-Mar 2015
●Scrum Master for usage & testing of the TFS application
●Led the Analysis and implementation of TFS
●Led the QA group in developing test plans and creating schedules for testing
●Coordinated the production releases and project closure for all assigned projects in my pipeline
McKesson Specialty Health Pharma Project Manager, Sept 2011-Nov 2012
●Coordinated with client for requirements gathering
●Analyzed their marketing needs and how the product would be used
●Developed marketing communications to the clinics that would dispense the product
●Developed a distribution model for warehousing and shipping the product
●Mapped a process for project monitoring and control during product shipping
●Developed project delivery plans.
●Followed McKesson’s IT Project Management (ITPM) methodology.
Special Software used: Remedy, Microsoft Project Server, Plainview, Clarity, Salesforce, JIRA, ServiceNow, Salesforce, SharePoint Administration, Tableau, Business Objects
EDUCATION: Bachelor of Business & Communication 1988
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