Tax Associate Case Manager
Resume:
Alia H. Shamoon Ahmed
Houston,Texas
*******@*****.***
SUMMARY
Seeking to contribute to serving the community and support to build a secure and safe future for society, under competitive legal environment that knows the rights and duties. In addition to expanding my horizons being a qualified professional legal practitioner and strengthening my ability to perform the required procedures, choosing the right decision, and providing accurate outcomes & expectations that enables utilization of my skills and qualities to achieve excellence in my chosen carrier domain, endeavor to show improved results for the prospective employer and meet new challenges through dedicated perseverance and continual learning.
EXPERIENCE
Jun 2023- up to date: Part-timer Interpretation at Interfaith Ministries for greater Houston
Jan 2024 – Oct 2020: Volunteering at Future beyond charity (nonprofit organization) as a case manager/ Admin assistant.
Tax Associate
Worked as Tax associate at H&R Block during the seasonal Tax period from Jan 2021-Mar 2025
Interpretation
I work as a part time interpreter at Interfaith Ministries as from Jun 01, 2023, up to date.
Interpret and Translate in Bilingual languages Arabic & English for the newly arrival Refugees all the organization policies, Responsibilities, Rights, Obligations, adaption to USA system life, settlement, and financing.
I have worked part time interpreter at The Alliance Houston from Jan 2024, up to date.
Freelancer interpreter in Catholic Charities- Houston.
Freelancer in different companies (Translation & Interpretation Network), Universe company, as medical interpreter.
Refugees Referral and coordination as a full-time employee (Oct,2024- April 06, 2025)
ICNA Relief, as a coordinator with the Global Refuge agency.
Tax Specialist at H&R Block (Jan-April 17, 2025) Part time during the tax season since 2021
Self-Services from 2021-2024:
Knowledge of the U.S. refugee resettlement process and U.S. medical systems.
Demonstrated strong cross-cultural communication, negotiation, and mediation skills.
Demonstrated ability to maintain detailed documentation in a timely manner.
Strong English language communication skills, both oral and written.
Having a prior professional experience working directly with refugees or recent immigrants, and experience working collaboratively with community service providers.
Having the capacity to work in a fast-paced social service environment, both independently and as a member of a team.
Can segregate the refugees to the available two programs, either RCA or Match grant.
Interview refugee clients to determine possible barriers to employment and develop appropriate employment strategies for them and with them.
Assist in the development of the pre-employment orientation curriculum and the preparation of written employment services procedures.
Provide pre-employment orientation and counseling for clients as needed.
Work closely with Refugee Services staff to identify potential employers for eligible clients, connect refugees with employment opportunities and facilitate employment placement.
Enroll refugees, asylees, and other eligible populations in the RCA program.
Screen walk-in clients for eligibility and make referrals to other refugee services programs including Employment, Social Adjustment Services, and/or Preferred Communities as needed.
Conduct regular orientations for newly arrived clients.
Establish and maintain case files and case notes for RCA clients according to program guidelines.
Update the Refugee Management System and Client Track database on a regular basis, ensuring client information is entered accurately and promptly.
Maintain regular communication with enrolled clients to ensure program compliance.
Communicate with the Employment team to gather compliance data for clients monthly.
Assist with check pick-up for eligible clients, ensuring clients follow program guidelines before releasing any payments.
Maintain case files on each client served and document all activities per program guidelines.
Compile and submit reports as required by program guidelines.
Provide interpretation to clients as needed.
Customer Services Representative at Covid Clinic, Inc
Aug 2021 – May 2022
Correspondence with all customers via email and fulfill them with all the requests.
Communication with the managers regarding any inquiries.
Compliance with the policy / procedures and rules of the company
Assist customers with conflict recommendations.
Facilitate the customers' obstacles.
Communicate with the management for any recommendation for new ideas.
Act as a marketing for the company via the professional attitude.
Identifying and recruiting clients and managing referrals through community outreach.
Completing required certifications and being familiar with updated resources.
Report suspicious and inappropriate behaviors and policy violations.
Follow mandated abuse and incident reporting requirements.
Provide translation, transportation and interpretation as needed to facilitate clients' access to services.
Maintain case files and other paperwork management as required by program.
Update data entry of services into the case notes and the customer services database
Report suspicious and inappropriate behaviors and policy violations.
Follow mandated abuse and incident reporting requirements.
Meet timelines and deadlines related to supporting systems and employee compliance.
Other duties as assigned.
Jan 2013 – Jan 2021
Legal Consultant/ Social Worker
familiar with Employment Services compliance guidelines and file organization.
Maintain Employment Master List of enrollment data.
Maintain organization of active and closed files for the program.
Report suspicious and inappropriate behaviors and policy violations.
Follow mandated abuse and incident reporting requirements.
Meet timelines and deadlines related to supporting systems and employee compliance.
Conducting administrative/Legal investigations.
Executing the internal policies of the hospital.
Providing legal consultation.
Provide translation and interpretation as needed to facilitate clients' access to services
Maintain case files and other paperwork management as required by the requested program.
Update data entry of services into the case notes and the refugee services database
Recruit and enroll clients in the system, assess their needs and create individualized needs assessments and services plans.
Participate in rotating schedule for clients' services.
Other duties as assigned.
Providing administrative consultants pursuant to the internal policies applicable within the hospital.
Being as a member of preparing work regulation by law to be approved by a ministerial decree issued by the minister of labor.
Overseeing the labor and staff conflicts.
Follow day to day the financial claims of the hospital against the patients.
Being the official delegate person between the hospital and the law firm.
Make a case study of the conflict and provide the management with legal advice.
Defend injustice and reveal the rights by reaching the right solutions.
Being a co-person in solving the Medico-Legal cases
Sharing in finalizing the pending payables.
Vital member in Hospital cost reduction, and successful management in cost reduction.
Conduct the new doctors’ contracts.
Conduct the new companies’ contracts.
Revise/review all the suppliers` contracts.
Assist the Purchasing Manager with the development, implementation, and maintaining all policies and procedures related to purchasing.
Strong customer service, communication, organization, creative problem solving, and interpersonal skills.
Ability to engage in a collaborative team environment.
Aug 2010 –Dec 2011
Bilingual translator/Interpreter
Worked at Saad Specialist Hospital as Medical/Legal, Translator& interpretation in Bilingual languages (Arabic English)
Acted as Psycho-Social for the patient, while handling their translation with the doctor.
Jul 1993 –Jun 2008
Social & Patient Relation In charge
Acted as the Hospital Administrator.
Acted as Legal Advisor in all the legal issues of warning, termination, advises, drafting contracts.
Issuance of the official letters to be submitted to the government.
Translation/interpretation (Arabic/English) all official correspondences.
Arrange problems solutions and meet the deadlines.
Head of the Patient Relation staff including Social /Psychologist and patient relations.
Listening to the patients` problems and find them the right solutions with staff/management.
Drafted and revised the department`s policies and procedure.
Being an active member in different events of the hospital.
Overseeing interviewing the staff, during recruitment.
Adopting the orientation program for the department.
Organizing the staff settlement system in their department at the hospital.
Jan 1991- Jun1996
Bilingual English & Arabic Teacher
Acted as English & Arabic Teacher for a Korean Elementary School
Jan 2010-2015
Acted as Tuition teacher for the IGCSE (International General Certificate of Secondary Education)
Jul 2020- up to date
Acting as ESL for nationalization Question & Answers for the community refugees and assisting them to get citizenship.
Completing applications for Food Stamps/Refugee Medical Assistance Program
EDUCATION
May 2009 Post Graduate Diploma in Law – Juba University
Mar 2006 Bachelor of Law Alneilien University
Major: Law
SKILLS
I am acquainted with Computer Word processors.
I am acquainted with employment law and office management.
Well organized and creative.
Teamwork.
The ability to work under any circumstances.
The ability to deal with customers efficiently.
The ability to adapt quickly to the work atmosphere.
Development of old ideas and innovating new ideas.
The talent for listening and solving the problems of staff/clients.
Customers Services development system.
Bearing responsibilities.
Time Management.
Accurate and punctual.
.
Certifications
LLB Honors, Bachelor of Law- AlNelien University 2006
Higher Diploma of Private Law – Juba University 2009.
Successful completion of Medical Terminology Course Oct03- Nov11, 1998.
Successful completion of The Essence of Caring. 2000.
Stop TB, a seminar and workshop at Aramco Medical Service Organization –2002
Training course on how to adopt a plan for an investment project 2011.
Preparation Plan for investment project, SciTech 22-23/10/2011.
Workshop on Cash Management Solutions in the Country. SAAB, 29Feb2012.
Attend and participate in the activities of the Second Forum of the Work Environment. 10 April 2012
The HR Program for training and development- March/April 2013.
Course in Healthcare Management accredited for Health Specialties 2015.
Awarded a Professional Training Diploma in Health Management, International College in London- 2015.
Valuable contribution in achieving JCI re-accreditation, ProCare. September 2015
Arbitration of Investment Disputes and Drafting Contracts- on November 2015.
Diploma Diplomatic and political relations and international conflicts. Under the Auspices of the Association for International Arbitration (AIA) Brussels, Nov 2015.
Arbitration Consultation Program, accredited by the International Arbitration Association, Nov2015.
Specialized Contracts Program, December 2015.
Professional References
Will provide upon request.
Contact this candidate