Customer Service Entry Level
Resume:
Carla,Keene
Alexandria,Va **304
**************@*****.***
Summary: Organized and motivated employee seeking entry level opportunities in the medical field. Driven customer service professional with outstanding listening and communication skills. 8 years of experience in public facing customer focused roles helping to resolve technical and other issues, including experience providing high quality customer support through phone and emails.Remote work experience and skills, adaptability, autonomous and independent work, trustworthy and productive, enthusiastic,interested in learning, deploying and teaching others. Skills: >Customer Service >Authorization Knowledge
>Organization >Insurance Billing >Billing Dispute resolution >People skills >Coding
>Payment Posting >Excellent Judgment >Call Center Representative >Collection
>Team Collaboration
Experience
September, 2019 - PRESENT
Washington Radiology, Fairfax,VA- Preauthorization Specialist
● Audit accounts to ensure accurate coding for Submission.
● Communicating with payers to obtain and manage authorizations or set up a claim for outpatient/radiology. Codes accounts to be sent out for approval
● Manages the authorization process for patient intake.
● Maintains current knowledge of cpt and icd-10 coding principles, government regulations protocols and third party billing requirements.
May, 2007 - May, 2015
Fairfax Radiology Consultants, Fairfax,VA - Patients Accounts
● Improve and streamline service to existing clients by maintaining a positive, helpful approach.
● Update patient accounts in an accurate and timely manner with interactions,payments and demographics.
● Maintain accurate and complete records on past due accounts. 2
● Developed and maintained solid client relationships by regular follow up on clients accounts.
● Served as a primary contact and support for maintaining account information and opening and closing accounts.
March2006 - May2007
Focused Recovery Solution, Chester, VA - Collections Representative
● Provide professional and courteous customer service to each account.
● Negotiate payment plans and settlements with customers.
● Notified customers of delinquent accounts.
● Received and processed customer accounts payments.
● Consistently performed at a high level of service for a hospital, Dr office.
● Ensured customer demographics were accurate and up to date to facilitate collections effort.
Education
April 2020 - Dec 2021
Ashworth College, Norcross, GA - Diploma Billing/Coding Certified CBCS
Contact this candidate