Medical Assistant Customer Service
Resume:
Connie Beanblossom
**** ******** *** ** *** ** Corydon, IN 47112 812-***-****
*************@*****.***
SUMMARY
Dynamic and seasoned in customer service, and in the medical field. Such as working as a medical assistant, taking vital signs, administration of medications both orally and injections, phlebotomy. Also, administrative work, coding, filing of insurance, registration, answering phone with a professional attitude and collecting copays from patients. Very familiar with EMR systems. Scanning of documents in correct chart under correct heading. I am professional with strong focus on customers and attention to detail. In-depth knowledge and recognized strengths, which fosters efficient office management include: ICD-10 Coding Registering Patients Medical Software Systems
Insurance
Verification
Taking Vitals Registration
Collection of Co-pays Prescription
Renewals
Phlebotomist
PROFESSIONAL EXPERIENCE
Walgreens Pharmacy-Tech In Training
Norton Healthcare-Clark
Clinical Lab/Assistant/Phlebotomist
U of L Health
Phlebotomist
Baptist Health/Louisville
December 2024 to Present
Oct. 2023 to Jan 2024
October 2023 to Jan 2024
Phlebotomist/Clerk
Harrison County Hospital May 2019 to July
2023
Lab and Registration
Corydon, Drawing Indiana of blood on out patients, in patients, er and ob patients, peds, and newborn. Logging in of Specimens, Operating of Centrifuge. Administration duties of the Lab. Registration of all patients, including ER, outpatients, inpatients, verifying of demographics, and insurance.
Humana, Inc Aug 2019 to Jan 2020
Customer service, working on pending/incomplete policies Optum Rx/Briova Specialty Pharmacy September 2018-January 2019
• Call Center setting
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• Filling of member specialty medications
• Filing test claims for insurance coverage
• Resolution of denied claims
Precision Family Eye Care May 2018 to Sept 2018
• Checking Patients in, verifying demographics.
• Verification of Insurance.
• Pre-testing of patients including, Auto Refractor, Topographer, IOP, Visual Field testing, using lensometer, frame selection, adjusting of frames.
• I have 7 plus years in Optometric experience, although it had been back in the 1990’s.
•
Harrison County Hospital, Corydon, Indiana Nov 2015 to Dec. 2017 Title: Medical Assistant/Front Office Assistant
• Registration of patients and collection of copays, balancing out batch at end of day.
• Triage of Patients, vital signs
• Calling in prescriptions, Obtaining pre-certs and referrals
• Helping physician during procedures.
• Scheduling of appointments, scanning of medical records in patient charts
• Phlebotomy, performing various lab test, Calling lab/test results to patients
• Giving various injections
First source, Louisville, Kentucky April 2015 to October 2015 Title: Claims Examiner
• Process Medical and Vision Claims
• Check Medical Necessity and checking for Prior Authorizations
• Call Center for Anthem Medicare Members
• Call Center Setting
Floyd Memorial Hospital, New Albany, Indiana December 2007-August 2014 Title: Medical Assistant/Patient Registration
• Registering of patients in person and over the phone for upcoming exams, running their insurance, and collection on copays,
• Scheduled outpatient testing such as MRI, CT, US, Mammography, etc. (350 per week)
• Ordered lab tests including phlebotomy and administration of medications for patients. This was an Urgent Care setting, varied daily on how many patients we had.
• Ensured excellent patient experience through open and friendly communication with patients and staff.
ELECTRONIC MEDICAL RECORDS
• Navigator
• Script med
• Availity
• Cerner
• AS400
• Centricity
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• Rev Runner
• Paragon
• Isalus
EDUCATION
• Certified CPR
Kentucky School of Phlebotomy Feb 4, 2019-March 13, 2019
• Certified Phlebotomy Technician
Spencerian College, Louisville, Kentucky 2006
• Medical Radiography Diploma (Limited)
Contact this candidate