General Manager Business Development

KALEB WARREN

** **** *****, ************ ** *****

C: 618-***-**** E: *****.*.******@*****.***

PROFESSIONAL SUMMARY

Dynamic, results-driven sales and fitness professional with 10+ years of experience in customer relations, sales, coaching, personal training, and operations management. Proven ability to lead teams, drive revenue, and exceed performance goals through leadership, client engagement, and strategic execution.

SKILLS

• Sales Strategy & Execution

• Business Development

• Team Leadership & Training

• Contract Negotiation & Review

• POS System Operation

• Client Relationship Management

• Creative Problem Solving

• Time Management

• Operations Management

• Excellent Communication

• Advertising & Promotion

• Energetic Self-Starter

PROFESSIONAL EXPERIENCE

Director of Sales

MCC LLC – Warner Robins, GA

December 2024 – Present

● Contact potential clients and generate sales leads

● Quote and close job sites with a strong focus on customer needs

● Coordinate labor efforts and participate hands-on in job completion

● Ensure customer satisfaction throughout the sales and service process General Manager

Max Fitness – Warner Robins, GA

February 2019 – December 2024

● Managed daily operations and led a team of staff members

● Drove membership growth through strategic sales initiatives

● Recruited, hired, and trained new employees

● Created a customer-first culture and resolved client concerns effectively Kinetix Health Club – Macon, GA

Regional Sales Manager / Personal Training Director July 2016 – Feb 2019

● Promoted from Personal Trainer to General Manager within 3 months; later promoted to Regional Manager after 1 year

● Increased profits by overseeing all departments across multiple locations

● Maintained the highest employee retention rate at the main club

● Consistently exceeded performance-based sales goals

● Recognized multiple times as “Top Sales Representative”

● Implemented training and sales strategies across 6+ locations

● Created and analyzed daily operational and sales reports

● Coached clients and employees on mindset and performance Snap Fitness – Hawkinsville, GA

Sales Representative / Personal Trainer

Jan 2016 – July 2016

● Developed and executed gym promotions and membership campaigns

● Delivered exceptional customer service and improved client retention

● Designed customized training and nutrition plans based on goals

● Surpassed team goals through collaboration and initiative Turn 2, Inc. / Extreme Elite Baseball – Belleville, IL Personal Trainer / Sales Rep / Baseball Instructor Sept 2013 – Jan 2016

● Trained and coached athletes in all sports seasons

● Focused on fundamentals, goal-setting, and competitive simulations

● Handled daily client engagement and operations

● Maintained high levels of customer satisfaction and rapport Civic Memorial High School – Bethalto, IL

Freshmen Baseball Coach

March 2013 – May 2013

● Led skill-building practices and injury-prevention drills

● Monitored academics for athletic eligibility

● Balanced coaching responsibilities with student mentoring Batters Box Training – Herrin, IL

Baseball Instructor

Jan 2007 – Sept 2013

● Conducted lessons for youth (ages 5–16) on fundamentals and mindset

● Promoted academic-athletic balance among students

● Built individualized programs for long-term player development EDUCATION

Lindenwood University – Belleville, IL

Bachelor of Arts in Educational Studies, 2015

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