Customer Service Data Entry
Resume:
LaVonte Coleman
**** *** ***** ** •901-***-**** • ***********@*****.***
PROFESSIONAL SUMMARY
Customer-centric inbound and outbound customer service professional with a 9+ year established goals and customer expectations. Experienced in sales, and general customer care. Recognized for excellence in attendance and punctuality, meeting metrics, teamwork, and enthusiastic participation in continuous learning opportunities.
EMPLOYMENT HISTORY
Customer Care Professional- Remote, Trax- Memphis, TN August 2017 – February 2025
Manage inbound and outbound calls for healthcare support, ensuring customer satisfaction.
Consistently achieve low call handling and idle times, enhancing service efficiency.
Handle 10-15 customers inquiries per hour and placed outbound calls to for those customers
Facilitated effective communication between customers and providers.
Inside Sales Customer Service Representative- Remote, Veraction- Memphis, TN August.2010 – May 2017
Conducted 30-50 outbound call hourly, enrolling clients in programs.
Earned incentives for lowest wrap time, higher call volume, and perfect attendance.
Guided clients through enrollment and portal setup with high satisfaction.
Maintained quality and effectively meeting performance target marks.
Customer Service Specialist- Remote, CTSI– Memphis, TN January 2001 – June 2010
Customer care servicing inbound and chat with customer service and sales tech companies.
Success rate for customer to take advantage of programs that would help them more efficiently manage their needs.
Outreach to customers who needed assistance within store repairs and support
EDUCATION
State Tech Associate’s Degree Memphis, TN 1992-1994
COURSES
Microsoft Office Video Training Courses (Word, Excel, PowerPoint), Microsoft, Online 2010
SKILLS
Customer Service, Time Management, Problem Solving, Self-Starter, Microsoft Office, Data Entry, Call Center, Customer Support, Active Listening, Reliable, Communication Skills, Deadline Driven
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