Front Desk Customer Service
Resume:
Sharquaveia Smith
Macon, GA *****
*************@*****.***
Willing to relocate: Anywhere
Work Experience
Front Desk Clerk
RAMADA INN by Wyndham-Warner Robins, GA
June 2024 to July 2025
Greeting guest
Taking payments
Placing guest in rooms
Monitoring lobby
Cleaning office
Clerical work
Production Worker
Ready Pac Foods-Jackson, GA
November 2023 to June 2024
Asssembly line
Prepping food
Cleaning the line
Throwing bowls
Courier Driver
Dhl Standard Delievery-Macon, GA
March 2023 to October 2023
Delievering packages
Operating hand scanner
Heavy lifting
Operating gps maps
Pca nurse
Interim HealthCare-Macon, GA
April 2021 to October 2023
• Provided personal care services to patients in their homes, including assistance with bathing, grooming, and dressing
• Administered medication according to prescribed schedules and documented patient responses
• Assisted patients with mobility needs, such as transferring from bed to wheelchair or using assistive devices
• Monitored vital signs and reported any changes or concerns to the healthcare team
• Maintained a clean and safe environment for patients by performing light housekeeping tasks
• Prepared nutritious meals and assisted with feeding as needed
• Supported patients in maintaining their independence and dignity while promoting a positive outlook on life
Front Desk Clerk
Comfort Inn by Choice Hotels-Warner Robins, GA
February 2020 to January 2022
Greeting guest and providing them with super service. Insure that front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
Answer all clients questions and incoming calls.
Server/Cook
Olive Garden-Warner Robins, GA
November 2014 to August 2019
Prep food
Sort out food
Serve food
Take orders
Take payments
Customer service
Greeting
Sort out food
Store Manager
Kroger-Macon, GA
April 2011 to August 2015
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Developed and executed marketing campaigns to increase brand awareness and attract new customers
• Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stockouts while reducing excess inventory by XX%
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Ensured compliance with company policies, procedures, and safety regulations at all times
• Implemented cost-saving measures that resulted in an XX% reduction in operational expenses
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
• Implemented customer service initiatives that improved overall satisfaction ratings by XX%
• Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
• Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
• Created comprehensive training programs for new hires as well as ongoing development plans for existing staff members
• Implemented incentive programs that motivated employees to exceed sales targets resulting in an XX
% increase in monthly revenue
• Identified areas of improvement within the store layout resulting in a XX% increase in average transaction value
• Established strong relationships with local community organizations through sponsorships or partnerships which increased brand visibility
• Collaborated with regional managers on strategic planning initiatives such as new product launches or promotional events
• Implemented effective loss prevention measures resulting in a XX% reduction in inventory shrinkage
• Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
• Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
• Led the implementation of new technology systems such as mobile payment options or self-checkout kiosks to enhance the customer experience
• Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
• Coordinated with corporate headquarters on product assortment decisions based on local market demands
Secertary
Brookdale Elementary School-Macon, GA
August 2013 to July 2015
Prepares a wide variety reports and written materials (eg. correspondence, agendas, minutes, Newsletters, Parent handbooks, bulletins, Programs, Financial statements, annual reports, Master calendar, etc).
Prepares written materials.
Education
Associate's degree in Business Management
Colorado Technical University-Online-Colorado Springs, CO August 2019 to December 2021
Skills
• Merchandising
• Host/Hostess
• Recruiting
• Microsoft Powerpoint
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Guest Services
• Human Resources
• Cash Handling
• Microsoft Office
• Financial Report Writing
• Bookkeeping
• Marketing
• Cleaning Experience
• Accounting
• Sales
• Leadership
• Management
• Clerical Experience
• Administrative Experience
• Phone Etiquette
• Front Desk
• Office experience
• Data Entry
• Night Audit
• Customer Service
• Multi-line Phone Systems
• Laundry
• Communication skills
• Computer skills
• English
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