Business Operations Customer Service

Charlene Catherine Berg

Professional Administrator & Business Operations Specialist

Contact Information

Phone: 076-***-****

Date of Birth: August 19, 1980.

Languages: English (Native)

License: Code 08 with own transport

Availability: Immediate

Professional Summary: Experienced business professional with over 15 years of expertise in administration, management, marketing, and business operations, including recent retail plus hospitality management experience. Currently demonstrated success in managing store operations, cash office procedures, and premium dining facilities within the respected Super Spar Group. Proven ability to manage multiple entities simultaneously while maintaining exceptional organizational standards and customer service excellence across diverse industries from retail to entertainment.

Key Strengths: Retail operations management and store expertise - Premium hospitality and cafe management experience - Multi entity business administration and financial management - Cash office management and financial reconciliation Event coordination and hospitality services - Customer relationship management and service excellence - Strong problem-solving abilities with resourceful approach to challenges - Excellent telephone manner and interpersonal communication skills.

Note: Partial hearing (3% in one ear) - does not impact performance; simple communication awareness may be needed.

Core Competencies:

Retail & Hospitality Management

Store operations management - Cash office procedures and financial reconciliation - Inventory/Stock control - Staff coordination and scheduling - Food quality control and menu management - Customer experience optimization.

Administrative & Financial

Payroll processing and SARS submissions - Financial reporting and analysis Cash flow management and reconciliation - Daily banking and transaction oversight. Technology & Systems

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) - GAAP - SIGMA - Pastel Accounting and Payroll - Database management - Digital marketing and social media. Business Operations

Multi-entity management - Event planning and coordination - Customer service excellence - Supplier relationship management - Property and accommodation management - Store opening and closing procedures.

Professional Experience:

Bean Cafe Manager & Assistant Store Operations

Spar Abaqulusi & Been Tree Cafe February 2024 - April 2025 Key Responsibilities: Appointed as Manager of Been Tree Cafe, a highly respected premium dining facility within the Super Spar Group - Managed comprehensive retail operations including staff coordination, inventory management, and customer service excellence - Oversaw cash office procedures, financial reporting for retail operations. Cafe operations including menu management, staff scheduling, food quality control, and customer experience optimization - Maintained high standards of service delivery in line with Super Spar Group's premium reputation - Coordinated between retail and hospitality operations to ensure seamless customer experience. Successfully managed the opening and closing operations of Spar Abaqulusi store over the last six-month period - Transitioned to cash office management, overseeing all financial transactions and daily reconciliations - Advertising/Marketing for all departments.

Key Achievements: Maintained exceptional standards at Bean Tree Cafe, upholding its reputation as a highly respected dining facility - Demonstrated versatility by excelling in both retail operations and hospitality management roles - Effectively managed transition from cafe management to cash office position.

Switchboard/Reception - Administrative Clerk - Mount Edgecombe Ross Champion Umhlanga December 2022 - February 2024 Key Responsibilities: Served as primary reception and switchboard operator, representing company professionally - Managed daily administration - Maintained comprehensive filing systems and correspondence - Provided administrative support when needed - Customer Liaison.

Key Achievements: Maintained excellent customer relationships through professional telephone manner - Streamlined administrative processes for improved efficiency Sales, Marketing & Administration Manager - Verulam, Empangeni and Port Shepstone Boss Hatchery and Poultry Equip Manager April 2021 - November 2022 Key Responsibilities: Managed administrative operations - Maintained cash control and petty cash systems - Developed and implemented full store functions and systems - Maintained comprehensive filing systems - Customer Liaison - Advertising/Marketing. Key Achievements: Successfully managed to move into a warehouse in one year. 6 months later a second branch opened in Empangeni, and then a third. Maintained exceptional customer service standards.

Administrative Manager & Event Coordinator - Durban One Stop Sport & Entertainment Group April 2018 - September 2020 Managing multiple sister companies: One Stop Sport & Entertainment, Seaview Villa (Port Edward), CDNS Family Trust & Top End Rugby House

Key Responsibilities: Managed comprehensive administrative operations for four interconnected business entities - Oversaw complete financial administration including debtors/creditors control and cash book reconciliation - Processed payroll and managed SARS submissions (EMP 201, EMP 501 ) for multiple entities Coordinated high-profile sporting events including Durban July, cricket, soccer, and rugby matches - Developed financial analysis spreadsheets and provided management reporting - Managed personal affairs for company members including insurance, rentals, and school fees - Coordinated Sharks Academy accommodation bookings and managed parent communications - Handled legal documentation and stadium agreements - Executed comprehensive event management from concept to completion - Customer Liaison. Key Achievements: Successfully managed operations for four distinct business entities simultaneously - Maintained exceptional customer service standards across hospitality and accommodation services - Streamlined financial reporting processes across all entities Office Administrator & Customer Service Specialist - Durban North Barcode Label Technologies January 2016 - March 2018 Key Responsibilities: Served as primary reception and switchboard operator, representing company professionally - Created quotations, job cards, invoices, and customer statements - Managed debtors and creditors administration - Coordinated purchasing and stock receiving processes - Maintained comprehensive filing systems and correspondence management - Provided administrative support to sales team and management. Key Achievements: Maintained excellent customer relationships through professional telephone manner - Streamlined administrative processes for improved efficiency Independent Fundraising Contractor - Durban Branch Diabetes SA December 2013 - June 2014

Key Responsibilities: Developed and implemented fundraising strategies for non profit organization - Managed member database and communications for Durban branch - Organized social events and lifestyle meetings - Executed social media marketing campaigns - Coordinated annual raffles and hamper initiatives - Customer Liaison. Assistant to Directors & Property Manager - Durban North Advanced World Hearing Instruments (AWHI) August 2011 - November 2013

(Including sister companies: Brendan Pam Properties and Lifesound) Key Responsibilities: Provided executive support to company directors - Managed client bookings and agent coordination - Oversaw maintenance and inventory management for three rental properties - Maintained comprehensive business correspondence and meeting minutes.

Warranty Administrator - Umhlanga

McCarthy Nissan Gateway October 2006 - May 2009

Key Responsibilities: Administered factory warranty claims and customer service. Managed claims processing on McCarthy mainframe and Nissan NCS systems Maintained debtors follow-up and payment collection - Coordinated with service advisors and customers - Managed technical bulletins and campaign information Stock Controller - Umhlanga

McCarthy Nissan Gateway May 2006 - September 2006 Key Responsibilities: Managed used vehicle inventory and documentation. Processed purchase and sales agreements - Coordinated vehicle reconditioning and advertising. Maintained key and logbook management systems.

Debtors Clerk & Personal Assistant - Durban

Autoguard/Supershield August 2004 - May 2006

Key Responsibilities: Managed invoicing and statements for Durban and Pinetown branches

- Maintained cash control and petty cash systems - Processed warranty documentation and customer communications - Coordinated vehicle pickup and delivery services - Prepared daily and weekly sales analysis reports

Education & Training

Secondary Education

Queensburgh Girls High School Graduated 1997

Professional References

Bean Tree Cafe - Trever Domoney - 082-***-****

Ross Champion Umhlanga - Shanitha Govindasamy - 031-***-**** One Stop Sports - Neil Theron - 082-***-****

Barcode Label - Robert Landon - 084-***-****

Diabetes SA - Jenny Russell - 084-***-****

AWHI - Pam McGuirk - 083-***-****

McCarthy Nissan Gateway - Rashid Seedat - 082-***-**** Autoguard/Supershield - Leroy Basson - 083-***-**** Career Objective:

Seeking a long-term career opportunity that offers stability and security, where I can contribute my extensive administrative and business operations experience while continuing to grow professionally.

Personal Attributes:

Highly organized, reliable, and honest professional with a strong work ethic. Excellent problem-solving abilities with resourceful approach to challenges. Proven ability to work independently or as part of a team while maintaining high standards of performance.

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