Data Entry Process Improvement

Carolina Arellano

********.********.**@*****.*** 321-***-**** Hialeah, FL

SUMMARY

Detail-oriented professional with 27 years of experience seeking Data Entry role. Proven track record in data analysis, reporting, and process improvement, with strong proficiency in Microsoft Office Suite and HRIS software. Demonstrated success in managing complex client interactions and creating efficient tracking systems, ensuring accuracy and efficiency in data management.

WORK EXPERIENCE

Be My Eyes

Be My Eyes Volunteer 2023 - 2025

• Responded to video calls, providing crucial assistance to visually impaired individuals with their daily activities.

• Facilitated real-time support, enhancing the independence and quality of life for users. Self-employed

Grassroots Community Organizer 2013 - 2023

• Organized grassroots social justice campaigns and coordinated efforts across local, state, national, and international levels.

• Conducted outbound calls to educate and mobilize community members on state ballot amendments.

• Arranged public events, successfully attracting up to 3,000 attendees. Hewitt Associates/AON Orlando, FL

Senior Customer Service Associate & Client Escalations Expert 1998 - 2015

• Educated participants on benefits, resulting in a 30% increase in utilization and supporting contract retention.

• Managed escalations and diverse inquiries, including disability, retirement, and death, securing a $40M contract and enhancing client confidence.

• Piloted a new service model that saved $240,000, trained teams, and developed online SOPs and tracking systems. EDUCATION

Edgewater High School

High School Diploma

University of California, Berkeley

SKILLS

Benefits Administration (Health, Pension, 401(k), HR Services) • Regulatory Compliance (ERISA, ACA, HIPAA, COBRA) • Client Relations & Escalation Management • Training & Employee Education • HRIS & Software Proficiency • Process Improvement & Project Documentation • Data Analysis & Reporting • Vendor & System Coordination • Microsoft Office Suite

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