Administrative Assistant Customer Service

Arbrianna Lewis

** ***** ***** ******, *******, AL 36720

334-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Well-rounded professional backed by retail and customer service experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Facilitate the efficient flow of patients while remaining focused on managing priorities and ensuring patient confidentiality.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Regarded as a natural people person with strong interpersonal communication skills.

Manage time and priorities to meet established deadlines.

Show sound judgment and good decision making when dealing with problems.

Microsoft Office Applications – Word and PowerPoint.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Transcription Basic Coding Skills for ICD-10 & CPT

Check In Check Out Data Entry Release of Information Medical Laws & Ethics Claims Appeal Process

HIPAA Compliance Medical Terminology Medical Billing Knowledge Insurance Verification

CMS 1500 Claim Form Medicare Medicaid HMO PPO Anatomy & Physiology Billing Cycle

Patient Processing Patient Registration Medical Records Management Third Party Billing

EDUCATION

Ultimate Medical Academy Diploma – Medical Administrative Assistant, 2025

Wilcox High School – Camden, AL Diploma – 2019

EDUCATION HIGHLIGHTS

Ultimate Medical Academy – Alberta, AL 07/2024 – 05/2025

Full Time Student: Medical Administrative Assistant

Introduced to the following concepts:

Medical terminology and general medical office procedures.

Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.

Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.

Medical ethics and compliance including HIPAA privacy and security guidelines.

PROFESSIONAL EXPERIENCE

Walmart – Montgomery, AL 05/2019 – 02/2020

Retail Cashier / Customer Service

Served as direct point of contact and delivered excellent customer service with a positive attitude.

Operated cash register, scanned merchandise, accepted payments, and ensured accuracy of cash drawer.

Stocked shelves and kept work area clean and organized.

Worked in a professional, team-oriented manner, followed policies, and interacted with diverse customers and staff.

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