Administrative Assistant Customer Service
Resume:
DEIDRE MARIE LASALVIA
WASHINGTON, PA 15301
***********@*****.***/724-***-****
PROFESSIONAL SUMMARY
Hardworking and dependable Administrative Assistant proficient in scheduling, meeting support, and accounting functions. Quick learner with advanced software abilities. Organizes files and streamlines processes to increase operation efficiency.
EXPERIENCE
June 2021 – March 2022
Customer Service Intake Specialist, Inspiritec, Philadelphia, PA
Answered phone calls from claimants filing for unemployment compensation.
Documented any issues with unemployment filings.
Entered and logged all demographic information from the claimants.
Forwarded information to Unemployment Specialists to review.
Looked up information for fraudulent claims.
Forwarded fraudulent information to investigators for further prosecution.
July 2014 – October 2019
Administrative Assistant, Tripil, Washington, PA
Greeted visitors, answered phones, and provided customer service at the front desk.
Prepared paperwork for job applicants.
Processed and posted bulk mailings.
Assembled employee handbooks and applicant packets.
Entered data using an Excel spreadsheet and database software.
August 2007 – January 2012
Medical Secretary Urgent Care, Washington Physicians Organization, Washington, PA
Proficient in computer use. Microsoft Word, Excel, and the internet browsers.
Registered patients and obtained demographic and insurance information and verified eligibility of insurance coverage.
Collected any necessary copayments.
Determined the necessity of being seen by a physician following triage protocol.
Handled good relationships with healthcare centers and doctors’ offices.
Checked and maintained medical records.
Successfully conducted medical administrative tasks including purchases, scheduling, and HIPPA compliance.
Worked with the Medical Director and departmental heads to evaluate systems and processes to ensure effective medical service.
Trained secretarial staff.
February 1996 – January 2007
Medical Secretary/Transcriptionist, Main Street Family Practice, Washington, PA 15301
Knowledge of basic operating systems including Microsoft Word, Excel, and internet browsers.
Assisted physicians/CRNP in scheduling outpatient testing and advising patients of any instructions or preparations needed for the testing.
Called in prescription refills for patient maintenance medications.
Advised patients of normal testing results
Obtained verification of insurance and pre-certifications from insurances for procedures.
Familiar with the practice of marketing appointment reminder services and direct mailings.
Responsible for maintaining good relationships with different healthcare centers and doctor offices.
Registered patients and obtained demographic and insurance information. Obtained any co-payments that may be required.
Worked with the Medical Director and departmental heads to evaluate systems and processes to ensure effective medical service.
Trained secretarial staff, new employees, as well as employees who were cross trained.
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EDUCATION
June 1990
Associate in Medical Secretary/Transcription/Administrative Assistant
Median School of Allied Health Careers, Pittsburg, PA
Graduated with a 3.9 GPA.
June 1989
Business Courses/Washington High School, Washington, PA
Graduated with high honors, received a Presidential Academic Award, Who’s Who Among American High School Students, and Student of the Month.
ACTIVITIES
Oversee a mentoring program at Mercy Hospital for Spina Bifida patients, guiding them in managing life stressors and fostering skills for social integration. Provide support and strategies for building relationships, seeking employment, and developing independence in daily living.
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