Customer Service Office Manager
Resume:
April Dyse
Sumrall, MS *****
*****.****@*****.***
Authorized to work in the US for any employer
Work Experience
Disaster Recovery Specialist
U. S. Small Business Administration - Washington, DC August 2020 to Present
• Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public regarding federally declared disaster and SBA's disaster loan program.
• Preparing written responses to email inquiries received through SBA's disaster customer service mailbox.
• Assisting lower graded or new employees with responding to customer service inquiries received by telephone or email.
• Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement process.
• Accepting borrower payments using online payment processing tools.
• Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and documents.
Co-Owner and Office Manager
Community Care Transportation - Sumrall, MS
September 2014 to Present
Maintain the financial records for the company
• Record financial transactions and bill payments
• Processing payroll and time sheets through Quick Book
• Input all trip logs accurately into the system for payment Individual Assistance Program Specialist
Department of Homeland Security - Washington, DC
September 2017 to November 2017
Provided administrative assistance to managers and applicants applying for FEMA programs. Manage daily
registration regarding scheduling, verification process, review eligibility and coordinate support to the executive
leadership, conduct thorough verification process, and review previous decision of applicant eligibility and makes
recommendation for improvement in the effectiveness of the application. Provide the best level of service to applicants applying for FEMA programs; communicate the case status and confirm that survivors understand the
disaster assistance programs and process. Develop partnership with the states, voluntary organizations, private
sectors, and other federal agencies that are delivering assistance to survivors. Provide applicants with proper
referrals to other federal, state, local agencies, voluntary organizations, and faith based organizations. Administrative Professional Level III
Joint Forces Training Center - Shelby, MS
September 2013 to April 2017
Shelby, MS
(September 2013 to April 2017)
• Worked as a Department of Defense Civilian in soldier pre-deployment preparations supporting U.S. Army
worldwide operations including Iraq and Afghanistan. Performed daily coordination with military commanders,
government officials and Raytheon/CSC management to insure virtual simulation training met or exceeded
administrative protocol
• Awarded, as per requirement, a security clearance from the U.S. National Security Agency, NSA, due to position
mandated the safeguard and protection of sensitive material.
• Obtain data collection to create an electronic and hard copy soldier data base for in-processing, training execution and training conclusion/out-process including soldiers' demographics for senior military database and record
departments.
• Oversaw and performed monthly on-site U.S. Government property inventories and maintain highly accurate
accountability records. Inspected condition and function of property to insure reliability.
• Primary administrative assistant to the senior tristate area manager who oversaw sixty plus DOD technical contract
employees including hundreds of high dollar U.S. Army air/ground virtual simulation systems. Performed technical
reviews to insure contract and government requirements were met by personnel. Assisted in selection and hiring
process.
• Respond to multiple sources of internal and external communications to insure actions and suspense's are met.
Case Manager
Open Wings Outreach Care LLC - Columbia, MS
February 2012 to August 2014
Interview clients to determine appropriate treatment plans, designed specifically for that individual
• Assist clients with obtaining their GED, technical certification or furthering their educational level
• Experience working with person in crisis
• Ability to motivate others toward achieving goals
• Knowledge of community resources and counseling/social work practices with substantial risk populations •
Maintain caseloads of at least 20
Receptionist
Hattiesburg G I Associates of Hattiesburg
June 2006 to September 2013
Responsible for ensuring that each patient has outstanding experience by creating and maintaining a friendly
environment. This process includes greeting and acknowledging each patient, in person or via phone, in a friendly yet professional manner.
• Other job duties consist of: Entering accurate demographic and insurance information for each patient.
• Answering multi phone lines and take messages for the nurses and doctors.
• Collect co-pays/payments for insurance purposes and post charges and payments. Education
Certification in Medical Device Sales
Medical Sales College - Denver, CO
January 2020 to January 2020
Bachelor of Science in Psychology
William Carey University
May 2015
Phlebotomy Certification in Phlebotomy
Our Time Is Now Career College - McComb, MS
July 2021
High school in Diploma
Sumrall High School
Skills
• EXCEL (5 years)
• MICROSOFT WORD (7 years)
• WORD (5 years)
• Clerical Experience
• Customer Service
• Data Entry
• Email Marketing
• Quality Control
• Phone Etiquette
• Time Management
• Basic Math
• Office Experience
• 10 Key Calculator
• Typing
• Microsoft Office
• Social Work
• Office Management
• Multi-line Phone Systems
• Data Collection
• Case Management
• QuickBooks
• Payroll
• Microsoft Excel
• Microsoft Powerpoint
Certifications and Licenses
NAPSRx Certification CNPR Certification Number 632762017 June 2016 to Present
Assessments
Customer Service Skills — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Excel (10+ years), Microsoft Word (10+ years), Word (10+ years)
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