Customer Service Representative
Resume:
Kelliane Lally
781-***-**** • *************@*****.*** • Woburn, MA 01801
Resourceful Unit Coordinator known for high productivity and efficient task completion. Excel in communication, teamwork, and adaptability, ensuring seamless operation within healthcare settings.
Compassionate PCA recognized for ability to complete tasks efficiently and productively. Skilled in patient care, medication administration, and mobility assistance. Excel in communication, empathy, and patience, ensuring high-quality care and support for clients in various settings. Efficient Hospital Operator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in multi-line telephone systems, patient information confidentiality, and emergency response coordination. Excel at communication, problem-solving, and time management, ensuring smooth operations in fast-paced healthcare environments. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in customer service and inner-office operations.
Summary
Skills • Medical terminology knowledge
• Emotional Support
• Continuing education
• Vital signs monitoring
• HIPAA Compliance
• Personal Hygiene Assistance
• Customer Service
• Prioritization and time management
• Keyboarding skills
• Provider Relations
• Strong organizational skills
• Phone reception
• Patient check-in
12/2024 - Current
Unit Coordinator, Mass General Brigham, Somerville, Massachusetts 03/2008 - Current
PCA, Carol Skeffington, Woburn, MA
Experience
Assisted with admitting processes including completing forms, obtaining signatures and verifying insurance coverage.
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• Maintained confidentiality of all patient information according to HIPAA guidelines. Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
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Answered telephone calls promptly and directed them to appropriate personnel or departments.
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Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
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Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
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• Accompanied clients to doctor's appointments and outings when necessary. Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
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12/2004 - 05/2015
Customer Service Representative, Winchester Hospital, Winchester, MA 12/2004 - 03/2013
Administrative Assistant, Winchester Hospital, Winchester, MA
• Greeted visitors and directed them to appropriate locations. Answered incoming calls, answered questions, and provided information regarding hospital services.
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• Handled inquiries from internal departments and external customers. Managed multiple phone lines simultaneously while providing accurate information to callers.
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Assisted with training new employees on hospital policies and procedures related to operator duties.
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• Facilitated communication between departments within the hospital when necessary.
• Greeted patients upon arrival, collected medical history and verified insurance coverage. Prepared patient charts for physicians prior to appointments, including updating existing information.
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• Transcribed doctor's orders into the electronic health record system. Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
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Maintained accurate patient records and filing systems according to established policies and procedures.
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Answered incoming calls in a professional manner and directed them to the appropriate personnel.
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05/2002
Associate Of Applied Science
Gibbs Boston, Boston, MA
Education And
Training
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