Office Manager Business

Leah Pearson

Jacksonville, FL ***** 904-***-**** ****@***********.***

Profile

Motivated and detail-oriented Business Administration professional with over 2 years of progressive experience supporting logistics, finance, and customer operations. Proven ability to perform Business Office Manager duties including account cleanup, invoice management, and systems training. Adept at collaborating with regional leadership, supporting cross-functional teams, and maintaining accurate records across multiple facilities. Willing to travel and step into leadership roles as needed.

Professional Experience

Branch Administrator

Blossman Gas & Appliance – Jacksonville, FL

May 2024 – March 2025

- Performed essential Business Office Manager functions including account management, invoice processing, and customer service support.

- Assisted with aging account cleanup and collaborated with Regional Field Accountants to ensure accurate reporting.

- Trained and supported onboarding of new administrative staff and implemented systems training as needed.

- Served as point-of-contact between branch and upper management, supporting facility operations across multiple departments.

- Traveled for cross-location coverage and provided interim leadership support during Business Office Manager absences.

Logistics CSR

RYDER Logistics – Jacksonville, FL

September 2023 – March 2024

- Scheduled outbound shipments and coordinated LTL and TL freight, ensuring delivery accuracy.

- Maintained inventory records, conducted shipment audits, and supported transportation billing tasks.

- Provided systems support using Scale and Open Dock, aligning logistics data with business processes.

- Built relationships with vendors and internal stakeholders, enhancing communication and issue resolution.

Customer Service Representative

Samsonite – Remote

June 2022 – August 2023

- Managed inbound customer support for freight and retail order issues across North America.

- Resolved aging invoice issues, payment disputes, and provided real-time system updates using SAP and Gladly.

- Increased customer satisfaction scores by ensuring prompt follow-up and accurate shipping adjustments.

Inbound Receiving Clerk

BJ’s Warehouse – Jacksonville, FL

February 2020 – August 2022

- Oversaw daily inbound receiving using SAP and RF guns to track and log inventory shipments.

- Interfaced with carriers and warehouse managers to streamline check-ins and improve operational efficiency.

- Performed documentation audits and collaborated with back-office teams on aging inventory clean-up.

Education

Bachelor of Science in Business Administration and Operational Management

June 2025 – University of Phoenix, AZ

Associate of Arts with Fundamentals of Business

June 2022 – University of Phoenix, AZ

Skills & Core Competencies

- Business Office Support & Systems Training

- Account Cleanup & Aging Account Review

- Microsoft Excel (VLOOKUP, Pivot Tables, Data Entry)

- Invoice Review & Dispute Resolution

- Travel Flexibility Across Regional Facilities

- SAP, Scale, Open Dock, Gladly

- Freight Logistics & Coordination

- Collaboration with Regional Field Accountants

- Leadership Coverage & Team Training

- Attention to Detail & Organizational Skills

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