Data Entry Technical Support
Resume:
WENDY-IVY
BASAME
FORCHI
ADVANCED TEHNICAL
SUPPORT / FREELANCE
**********@*****.***
Yukon, OK 73099
CONTACT
SKILLS
• Data reporting
• Spreadsheet creation
• Fast typing speed
• Error detection
• Data processing
• Deadline oriented approach
• Data verification
• Word processing
• Data auditing
• Compiling data
• Spreadsheet proficiency
• Spreadsheet management
• Identifying errors
• Microsoft office proficiency
• Information verification
• Database management
• Database updates
• Quality control focus
• Data protection
• Proofreading
• Skilled in [database]
Skilled in data processing and technical support, leveraging expertise in database management and advanced problem- solving to enhance operational efficiency. Proven ability to identify and correct data errors, ensuring high-quality data integrity across platforms. Eager to contribute to a team as an Advanced Technical Support professional, utilizing a process improvement mindset.
Highly organized and detail-oriented individual with strong data entry skills, exceptional accuracy, and proficiency in various data management software. Demonstrates solid work ethic and ability to manage large volumes of data while maintaining high level of precision and efficiency.
PROFESSIONAL SUMMARY
Data Entry Specialist (HEALTHCARE)
FREELANCE, FREELANCE, FREELANCE
Customer Service Advisor/ADVANCED TECHNICAL SUPPOR CONCENTRIX, REMOTE, REMOTE
EXPERIENCE
April 2015 - Present
• - Entered and update information into the company database,
• maintaining accuracy with all information provided
• — Identified and corrected data entry errors, improving
• overall data accuracy and quality
Collaborated with team members to ensure timely completion of
• projects within given deadlines.
Performed data entry and validation of customer information in a
• high-volume, fast-paced environment.
Utilized advanced computer skills to accurately enter large volumes of
• numerical data into multiple databases and spreadsheets. March 2023 - February 2025
• - Provided appropriate answers to customers' concerns and adhere
• to customer's requests
• - Took orders and made changes to the customers' accounts
• - Reviewed and evaluated standard responses
• - Computation and data analysis of customers' billing records
• - Processing refunds
• - ln-depth understanding of customers issue and provide accurate
• troubleshooting steps and walkthroughs
• Log book maintenance
• Data verification expertise
• Database maintenance
• Data collection
• Document scanning
• Excel expertise
• Error detection techniques
• Data acquisition
• KPI tracking
• Transcribing documents
• Excel formulas
• Report drafting
• Process improvement mindset
LANGUAGES
French
NATIVE
•
Native
English
NATIVE
•
Native
Customer Service Representative/VIRTUAL ASSISTANT
EPERFORMAX, REMOTE, REMOTE
- Provide solutions in a timely manner,Developed strong relationships with customers through active listening, understanding their needs and providing tailored solutions.
•
Demonstrated effective communication skills while engaging with
• customers via telephone, email and face-to-face conversations. Researched complex customer inquiries using available resources and
• provided detailed information in response.
January 2019 - March 2023
• - Handled daily customer transactions
• - Collaborated with different teams to ensure that customer needs
• are met and transferred to the right loaning company
• - Helped resolve customer issues and concerns
Demonstrated excellent communication skills, both verbal and written,
• in order to effectively interact with customers.
Developed strong customer relationships and loyalty through effective
• communication.
Maintained knowledge of company products to provide helpful
• suggestions and recommendations to customers.
Utilized problem-solving techniques to identify solutions for complex
• customer inquiries.
Addressed customers courteously using suitable methods and
• problem-solving skills.
Greeted customers by name and displayed respectful attitude, helping
• develop rapport with customer base and build lasting relationships.
• Assisted with training and mentoring new team members. BA,HONS in Economics
NOIDA INTERNATIONAL UNIVERSITY, INDIA
EDUCATION
August 2023
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