Property Manager Assistant
Resume:
Andrea R. Clark
West Columbia, SC
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant Property Manager
Richards' Rental Property - West Columbia, SC
May 2015 to Present
• Show properties to prospective tenants and answer relevant questions
• Prepare, execute legally compliant lease agreements
• Supervise timely and successful completion of maintenance requests
• Oversee financial procedures including verifying renter income, processing monthly payments
and executing default protocols
• Qualify prospects by covering all criteria of credit, income and security deposits
• Update systems to with accurate record keeping, financial transactions and promptly resolve renters' complaints
• Maintain open communication with Property Manager and Maintenance
Mortgage Loan Processor
WNS Global Services, Inc. - Columbia, SC
September 2020 to January 2021
• Review loan applications and attached documentation for completeness and accuracy
• Verify assets, income and employment, order residential appraisal to determine the
value of the property (if/when needed)
• Run various compliance and eligibility checks to ensure the loan process advances quickly
• Ensure that all documents and signatures are in order prior to submission
• Prepare loan files and submit to underwriting for approval
Quality Analyst
Wells Fargo - Hapeville, GA
October 2012 to April 2013
• Audited Foreclosure and Bankruptcy documents and mortgage servicing activities,
• Reviewed loan documentation, exceptions, and files to determine if programs, process and
documentation were in compliance with investor & government requirements
• Reviewed and verified details collected by branches
• Reached out to collect exceptions/details where necessary
• Prepared flood documents, CEMA docs, trust funds and closing packages
• Conducted introductory calls to Customer within 24-48 hours upon receipt
• Accountable for reviewing all documentation prior to submitting loan to Underwriting for review
Customer Service Representative, Fraud Analyst, Sr. Credit Analyst
Bank of America - Kennesaw, GA
October 2006 to July 2011
• Reviewed electronic accounts and transactions for the prevention/detection of fraud • Investigated types
of fraud such as Identity Theft, Counterfeit, Account Takeover • Documented suspicious activity, analyzed trends,
communicated fraud trends to management • Assessed and mitigated risk involved on the customer's credit card
accounts, determine appropriate rate for the account, approve or decline credit line increases based on the bank's
lending philosophy and the customer's credit profile, offered solutions to high credit risk customers such as payment
plans, debt management agencies or settlements
• Sold financial products to help grow the business
• Collected payments from 30-60-90 day accounts
• Educated homeowners and real estate agents about the benefits of doing a Short Sale, Deed In Lieu of foreclosure
or a Loan Modification; qualify homeowner and enroll them in the best option
• Reviewed, processed, submitted and loan modification packages for homeowners under BK protection to
Litton Loan Servicing,
• Reviewed, processed, submitted and closed out short sale packages for homeowners under BK protection to
Litton Loan Servicing; sole contact person
Education
Bachelor of Arts in English (Cum Laude)
SC STATE UNIVERSITY - Orangeburg, SC
August 1988 to May 1992
Continuing Education - Internal Auditor
Emory University - Atlanta, GA
April 2010 to October 2010
Skills
• Real Estate License • Property Management
• Microsoft Office • Property Leasing
• Lending Authority • ToastMasters
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