Customer Service Support Representative
Resume:
Hazel Palm
CISR
Greeley, CO ***** **************@*****.***
* Administrative Professional
* Excellent communication skills, both verbal and written
* Organized, team player, good prioritization skills, and effective problem solver
* Adept at working in a fast-paced environment while balancing multiple projects
* Proficient in exercising independent judgment and meeting objectives Authorized to work in the US for any employer
Work Experience
Tech Support Representative
TTEC-Eaton, CO
May 2023 to October 2023
Helped customers with troubleshooting mobile app and, helped customers reset passwords also, helped create online accounts over the phone.
Personal Lines Account Manager
Holliway Insurance-Arvada, CO
April 2021 to October 2022
Managed personal lines accounts for Mr. Holliway including rating, endorsements, billing, and helped occasionally with commercial lines.
Assistant Underwriter
CHRIS-LEEF GENERAL AGENCY-Westminster, CO August 2020 to July 2021
Worked under underwriters assisting with rating renewals, pulling loss runs, processing endorsements, and processing policies Underwriter Assistant
UFG Insurance-Westminster, CO
March 2019 to March 2020
Worked under underwriters processing MVR's, rating applications, and ordering loss control surveys. Account Administrator
Moody Insurance Agency-Denver, CO
February 2017 to February 2019
Processed audits, cert requests, endorsements, etc. Spoke with clients about coverages and quotes. Client Connections Specialist
Rocky Mountain Insurance Center-Lafayette, CO
September 2016 to February 2017
Worked as an assistant for Owner. I answer the phones, provide customer service to his clients and process endorsements when needed. Also I handle his over flow quoting and handle setting up new business. Processor
Brown & Brown Insurance-Fort Collins, CO
January 2016 to August 2016
Processor
* Processed small commercial policies
* Processed all incoming mail
* Processed Commercial and personal endorsements
* Processed Commercial Certificates
* Pulled MVR Records
* Processed Audits
Receptionist
Brown & Brown of Colorado-Fort Collins, CO
October 2014 to January 2016
* Answered phones
* Processed endorsements
Personal and commercial
* Processed Certificate Requests
* Processed all incoming fax
Customer Service Intern
Broderick Insurance-Fort Collins, CO December 2012 to July 2013
* Receptionist
* Processed/confirmed/mailed endorsements
* Coordinated appointment dates
* Make calls regarding payments
* Process payments
Technical Support Representative
Career Connections Inc-Boulder, CO
August 2011 to April 2012
* Used customer service skills to de-escalate unsatisfied customers
* Achieved and maintained high customer satisfaction surveys Customer Service Representative
StarTek-Greeley, CO
August 2009 to November 2010
* Used customer service skills to resolve customer issues
* Maintained high quality average by hitting key points on calls Sales Representative
Center Partners-Fort Collins, CO
September 2007 to December 2007
Inbound sales calls
Education
High school diploma or GED
Skills
• Microsoft Office (10+ years)
• Property Casualty Licence (8 years)
• CISR
• Applied Systems (TAM)
• Phone Etiquette
• Underwriting
• Administrative Experience
• Customer service
• Organizational skills
• Phone etiquette
• Computer skills
• Communication skills
• Front desk
• Inside sales
• Account management
• Technical support
• Analysis skills
• Negotiation
• Workday
• Document management
• Cash register
• Telecommunication
• Underwriting
• Data management
• Microsoft Word
• Microsoft Outlook
• Microsoft Powerpoint
• Event planning
• Administrative experience
• Fair Housing regulations
• Pricing
• Cash handling
Certifications and Licenses
CISR
SPECIAL SKILLS
COMPUTER COMMUNICATION
• Microsoft Office
• Effective Communication
• Applied systems (TAM)
• Multi-line Telephone System
• CISR Designation
• Telephone Etiquette
• Keyboarding Proficiency 56 wpm
Contact this candidate