Quality Assurance Preventive Maintenance

VICTOR ESTRELLA

Yonkers, NY 646-***-**** *******.**********@*****.***

www.linkedin.com/in/Estrella80

PROFESSIONAL SUMMARY

Highly effective Director of Field Coordination with over 20 years of experience specializing in maintenance, Engineering, and Reliability Maintenance management. Offering an array of skills in cross-functional collaboration and teaming, Root cause identification, Resource allocation, generating buy-in, Preventive maintenance, and tactical account execution. Proven ability to implement and sustain maintenance life cycles. Track Record of success utilizing best practices in energy and utility sourcing. Service provided on a 24-hour, on-call basis.

SUMMARY OF QUALIFICATIONS

Bilingual in English & Spanish Problem-Solving Proactive Risk identification Safety Enforcement Team leadership & Development Strategic Operational Planning

Time Management

Process Improvement Quality Assurance Accounting, Budgets overview

Contract - Bid Negotiation

Vendor Management Automotive Mechanic Building Efficiency Sustainable Buildings

Operations & Maintenance (O&M) responsibilities of physical plant

MS Office, Awards, ADP, Dayforce, Coast

Carpentry, Electrical, Plumbing, Masonry, Paint, Sheetrock Plaster

CERTIFICATES

Certificate in Procedure & Preventive Maintenance-2019

Certificate in Mental Health - 2018

PROFESSIONAL EXPERIENCE

HELP USA CENTRAL OPERATIONS

DIRECTOR OF FIELD COORDINATION MANHATTAN, NY

06/2022 – 03/2025

Oversee Portfolio of 10-SA, 14-FWC, 4- Home-Based Preventive Homeless Outreach offices.

Work closely with the maintenance staff at each site to provide supervision, guidance, mentoring, and evaluations. Staffing size +200-300.

Coordinate with site staff in addressing violations and obtaining all documentation required to have them successfully removed from record. Will also attend Department of Buildings and Environmental Control Board hearings when required

Ensure facility compliance with state, city, and local inspections and audits and adheres stringently to OSHA guidelines

Coordinate with the site leadership team to formulate and administer site policies and develop long-range goals, including preventive maintenance plans, facility maintenance, and Capital project needs.

Coordinate with program staff with respect to correction of physical plant deficiencies identified as a result of OTDA, Callahan, and other oversight inspection processes

Ensure that normal work for apartment turnovers occurs within sponsor-mandated timeframes and that units requiring extensive work are held offline as minimally as possible so that a 95% average annual occupancy rate is maintained at each facility.

Ensure that preventive maintenance and custodial services are performed in accordance with approved schedules

Collaborate with the Executive Management to conduct training sessions for maintenance staff.

Prepare routine and special reports as required by executive management and program sponsors.

Collaborate with Site leadership to develop start-up budgets averaging between $800,000 and $3 million annually for existing and new potential properties, utilizing prior budgeting experience and Strong accounting and business skills in financial management.

Collaborate with architects and engineers to oversee new projects, from groundbreaking to project completion, valued at $250 million.

Coordinate with suppliers and contractors on preventive maintenance and other projects to define the scope of work, collect and evaluate bids, and schedule and oversee work.

Knowledge of Local Law 11, Local Law 152 Gas Inspection, Local Law 84-87-95-97-133, Cat1/Cat5 Elevator Inspections, and Boiler Inspections.

Fleet Management maintenance and repairs of agency vehicles, cars, vans, and trucks. Drive and operate agency vehicles to participate in snow and ice removal, as well as other facility and grounds projects.

Conducted repairs when needed to resolve emergency repairs to reduce outsourcing.

HELP USA CLARKE THOMAS

DIRECTOR OF PHYSICAL PLANTS MANHATTAN, NY

05/2018 – 06/2022

Managing work control, planning, infrastructure, facilities support, and plant operations.

Assists and coordinates service contracts for building systems.

Resolves problems and/or conflicts and maintains open communication with the clients and staff, including providing regular written and oral reports to ensure satisfaction.

Diagnosing, servicing, and repairing (directly or through delegation to team members) HVAC, electrical, boilers, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, furnishings, masonry, painting/wallpaper, landscaping, snow removal, waste management systems, etc.

Assist with the operation and maintenance of the heating and cooling systems to ensure a proper environment for space occupants.

Provide Support and Training to staff.

Assists with planning scheduled service interruptions with leadership and collaborates with senior leadership to resolve emergent interruptions.

Monitor employee work performance annually through a performance review for assigned employees.

Collaborated with other sites' mentor, supervised Directors.

Plan and prepare the scheduling of staff work shifts as well as payroll.

Supervise a staff of 18, a combination of supervisors, mechanics, and porters

Screen job applicants and hire new employees.

Works to provide plant maintenance within the budgetary parameters of the department.

Manages projects, in collaboration with the General Manager, Client, and contractors within the scope of the maintenance budget.

Direct activities for stopping the spread of infections in the facility.

Participating with the site leadership team to formulate and administer site policies and develop long-range goals, including preventive maintenance plans, facility maintenance, and construction.

RELIANT REALTY LLC

SUPERINTENDENT BRONX, NY

09/2010 – 06/2014

Continuously evaluate service provider performance for compliance with service contracts and established company performance standards

Assigning tasks, establishing, and enforcing standards of conduct and performance in the work environment

Manages contractor specifications, problems/issues, performance, and administration

Provides performance-related feedback and formal evaluations for plant technicians

Using established employee selection guidelines, assists in hiring of plant personnel

Inspecting and auditing in-process and completed work, to ensure work meets SOW and quality standards

Identify opportunities for improvement and review with the SDC Manager

Performed repairs throughout the company’s 32 properties.

Supervise a staff of 64, a combination of superintendents and Porters.

Works to provide property needs within the budgetary parameters of the department.

On call 24 hours per day to provide support and or conduct repairs to resolve emergency issues at minimum cost and with minimum impact to clients.

EDUCATION

AAS -Business Administration Degree-CLASS OF 2023 MONROE COLLEGE BX, NY

BS - Business Management Degree – In Progress 26” MONROE COLLEGE BX, NY

Certificate in Procedure & Preventive Maintenance-2019

Certificate in Mental Health - 2018

REFERENCE UPON REQUEST

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