Santosh Kumar Trivedi
Email: *.***********@*****.***
Mobile: +91-837*******/638*******
Address: S-131, Pandav Nagar, Near Akshardham Metro Station, Delhi-110092 Passport No. : P7427066
OBJECTIVE
Looking for a challenging assignment in the field Administration, Various Operations and Team Handling by utilizing my many years of diverse experience, to contribute in overall success of any organization with the opportunity for professional growth based on performance.
PROFILE SUMMARY
• Overall 20 years of experience in Admin & Back Office Operations/Data Conversion/Logistics/Inventory Management/ Coordinating with Copy Editors/Software Team and Clients.
• Depth in handling over all functioning of processes implementing processes in line with the guidelines
• Sound knowledge of handling the back-end operations and other general administration activities of the organization
• Sound knowledge of preparing MIS reports MS Excel and sending it to the concerned teams and Manager. EMPLOYMENT DETAILS
Contentra Technologies Pvt. Ltd. Operation Manager (July 2024 to 15TH Apr 25)
Managing office operations daily wise and sending absconding email to HR regarding who is absent in the office without information more than 3 days
Sharing daily MIS productivity report with Sr. Manager and Directors
Daily Maintain Input and Output on the server. Daily batches importing for the production
New information Implemented on the production floor as per client feedback
Checking errors with all possibilities in 360 degree angle
Allocation files for finalization and QC.
Ensuring error free output delivered to the client site. Woven Gold Acrylic Pvt. Ltd. –Customer Care Operation Manager (Mar 2022 to May-24)
Complaint taking care in Pan India. Technician Scheduling Maintaining for PAN India
Spare Providing to Customer according to Warranty, trying to understanding the issue on sites
Performance Invoice sharing with the Customer if warranty expired
Pricing sharing with customer for the spare parts
Tracking Shipments till deliver
Information share with Dealer and Salesman if parts pending from the Factory
Co-ordination with the Factory Management s
Nine O Nine Structure Pvt. Ltd – Admin Head (Mar 2021 to Feb 2022)
To ensure that all Vendor Payments on Time (Responsible for Cheque Preparation)
Printing, Scanning, Copying and Filling
Searching New Vendors and Negations, Booking Meeting Room
To Ensure that all inward and outward goods going outside with Gate Pass/entries TCS–On Third Party Payroll (New Shiv Shakti Logistics) –AM Operation (Jan 2019 to 15th Feb 2021)
SC (CGL/CHSL/MTS/SICPO) Exam Coordinator for PAN India
Reverse Logics operations for PAN India.
Optimising Transportation and Logistics
Handling Supply Chain Management
Maintaining Better Coordination
Laptop, Biometric & Tablets movement on Exam centres for PAN India
Attendance sheet, Answer sheet should be delivered in SSC HQ Delhi and Regional Office
To ensure that Attendance & Commission sheet should Pick-up on time with security Alpere Technologies – AM. Operation (September 2014 to December 2018)
Ensure that output quality should be matched before deliver to the client (Mpec21/Alto XML/Mets)
Delivery management, delivery of project on time
Project administration (Documentation, Time Management, Segmentation, Auto XML Generation, Auto PDF generation)
Evaluating day-to-day progress that would serve as steps in the project execution
MIS Reports, Service Delivery, Administration, Communication with Clients as well as team
Coordination with clients, handling customer queries, handling backend operations.
Keeping up to date with technology and finding better ways of working together
Managing team, resolving customer queries. Strong client facing skills.
Generating reports as per business requirement. Motivating employees to work hard as team leader
Training the new members in the team and getting them productive quickly. Planman Technologies – Sr. Team Lead (December 2012 to 2014 August)
MOBI file creation for Kindle device from Adobe PDF file for (USA Magazine). Motivating Team.
Project co-ordination management with the team, reporting to manager.
Producing regular reports and statistics on a daily, weekly and monthly basis.
On Average, answering approximately 40 In bound customer calls during a shift.
Coordinating the use of automated and computerized systems where utilized. MacMillan (India) Ltd. – Team Lead (May2006 to November 2011)
Responsible for Content Level 1 Editing with the quality.
Coordinating the with Quality Check where any confusion.
Motivating, organizing and encouraging team work to ensure productivity targets.
Once Pre-editing over the file converted in XML to check the file is error free.
Once final Editing over again the final XML generated for Print. TechBooks International Pvt. Ltd.-Team Leader (August 2003 to April 2006) Pre-Editing and data conversion on the following projects:
Elsevier Science
IEEE Journal
Elsevier Science (Book/Book-Series and Journal)
Springer (Kluwer/Plenum/Dodrech/Heidelberg)
IoP (Institute of Physics)
Blackwell Science
India Today Group /Thomson Press India (Ltd.)-Sr. Executive (August 2001 to July 2003)
Pre-Editing and data conversion on the following projects:
Elsevier Science
Data Conversion PDF to Ms-Word and Ms-Word to PDF
Data Entry Operation
Tex/Latex/Coding
SGML Coding
Hindustan Times Ltd (Search Light Publishing Pvt Ltd.)-Sr. Executive (January 2001 to July 2001)
sThe contract for 6 months the project name Hindustan Main Khojo Khajana EDUCATION
Examination Board/University Year Of Passing Division MCA Magadh University 2007 63%
B.sc Magadh University 1999 62%
12th B.I.C 1995 60%
10th B.S.E.B 1993 51%
Operating Systems : Windows XP, 7,8,2000
MS Office : MS-Excel, MS-Word, Power Point, MS-Access
Other Application : DTD, HTML, XML, Alto XML, Ampec21, Epsilon, LaTeX
PERSONAL DETAILS
Date of Birth : 25th January 1976
Notice Period : 30 days
Marital Status : Married
Language Known : English, Hindi.
Santosh Trivedi