Data Entry Quality Assurance

Rebecca Hillebrandt

St. Louis, MO ️ *********@*****.*** 314-***-****

PROFESSIONAL SUMMARY

Experienced and detail-oriented Data Entry and Administrative Support Specialist with over 20 years of success maintaining accurate records, managing high-volume data input, and supporting internal operations. Proven ability to handle confidential information, streamline processes, and communicate effectively across teams. Skilled in Microsoft Office, customer service, and quality assurance, with a reputation for reliability and precision. Open to roles in data entry, administrative support, quality assurance, and customer service across a variety of industries.

Data Entry & 10-Key Accuracy

Confidential Records Handling

Microsoft Office Suite (Excel, Word, Outlook)

Quality Control & Documentation Review

Customer Support (Phone, Email, Chat)

Process Improvement & Internal Training

Time Management & Multitasking

Order Processing & Claims Review

PROFESSIONAL EXPERIENCE

ANSIRA PARTNERS, INC - Marketing Technology Company Order Processing & Claims Review September 2002 – May 2025 Maintained accurate, high-volume data entry and performed quality control for automotive claims and marketing materials. Provided customer support, trained new hires, and ensured process compliance across internal systems.

● Entered, reviewed, and maintained high-volume data with a focus on accuracy, speed, and confidentiality.

● Conducted quality control reviews to validate data completeness and compliance with internal standards.

● Trained and supported new employees on company systems, data entry protocols, and workflow tools.

● Created and maintained up-to-date training documents and procedural guides for team reference.

● Served as a resource for peers by reviewing and auditing submitted work to ensure consistency and quality.

● Provided client support through phone, email, and chat channels, including troubleshooting system login issues.

● Reviewed and pre-approved marketing materials and submissions for accuracy and adherence to brand standards.

● Collaborated with cross-functional departments (including IT) to resolve database or technical issues.

● Managed sensitive and confidential information, following strict data protection and compliance protocols.

● Balanced multiple projects under tight deadlines while maintaining quality and service standards.

● Worked with external partners to facilitate claim submissions and ensure timely resolution of errors.

● Maintained detailed records and logs of completed tasks to support accountability and audit readiness.

● Supported continuous improvement initiatives by suggesting process efficiencies and participating in internal reviews

EDUCATION

High School Diploma

Francis Howell North High School – Saint Charles, MO

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