Administrative Assistant Data Entry

Pennye Merthie

Sanford, Florida *****

********@*****.***

321-***-****

July 20, 2025

Human Resources Manager

Concentrix

Orlando, Florida

Dear Hiring Manager,

I am excited to submit my application for the Customer Service/Technical Support Representative position at Concentrix. With more than a decade of experience in data entry, customer service, and administrative support, I have built a solid reputation for accuracy, efficiency, and clear communication. My diverse background in various corporate settings has honed my ability to thrive in dynamic, fast-paced environments while consistently meeting project deadlines and organizational goals.

At Gulf Western Roofing, LLC, I manage the front desk, coordinate crew schedules, and facilitate payroll tasks. My proficiency in organizing permit tracking systems using Excel ensured accurate management and timely approvals, resulting in significant profit gains. Additionally, my role as a Receptionist/Administrative Assistant involved streamlining job list compilation, recording job entries in Google Spreadsheets, and processing weekly payroll with precision.

As a Customer Service Advocate Representative II, I managed an average of 75 customer calls per day, arranged debt repayment schedules, and advised customers on necessary actions for debt repayment. My ability to negotiate credit extensions and create service orders demonstrates my attention to detail and commitment to providing excellent customer service.

I am confident that my skills in customer service, effective communication, and problem-solving make me a strong candidate for the Customer Service/ Technical Support Representative at Concentrix. I am eager to contribute to your team and help achieve organizational goals. Thank you for considering my application. I look forward to the opportunity to discuss how my experience and skills align with the needs of your organization.

Best regards,

Pennye Merthie