Customer Service Representative
Resume:
Jasmine Mendez
Chicago, IL *****
*********@*****.***
Professional Summary
I am pursuing my future career with my versatile background, willing to relocate. I’ve gained plenty of experience when it comes to scheduling appointments, to excellent customer service, working with children in multiple daycare facilities, and cash management as a teller/customer service representative. I am looking to grow and exceed my experience.
My main focus is to gain new, and improved skills in a busy work environment, as well as gaining more confidence when it comes to taking on new tasks. I work very well and fast under pressure. I am a versatile learner and am seeking for a new and better change in my life when it comes to my work experience and to finding my career path. I enjoy serving and assisting others and in all love working with people!
If you have any questions or concerns, please feel free to reach my email at *********@*****.*** and personal cell 708-***-****
I look forward to hearing from you!
Willing to relocate: Anywhere
Work Experience
Toddler Teacher Assistant
Kids Academy-Chicago, IL
Present
• Set up activity for toddlers (2.5-3.5)
• Assist students learning to potty train and diaper changes
• Close classroom, take out garbage and light cleaning for opening
• Update parents via ProCare app
Bank Teller/Customer Service Representative
Fifth Third Bank-Skokie, IL
March 2024 to April 2025
• Assist customers with transactions such as deposits, cash withdrawals, printing and ordering checks
• Scheduling appointments for customers on behalf of our bankers
• Ordering and approving cash management services in our system
• Checking in and verifying customers into their safety deposit box
• Cash handling and assisting audits for our cash vault at the end of the day
• Introducing customers to different bankers who can assist with their specific needs
• Make work related connections and friendships with our customers
• Keep the branch well kept as well as stocking personal coffee machine and kitchen necessities during opening and closing
Infant and Toddler Teacher Assistant
Swift child care-Skokie, IL
August 2023 to March 2024
• Mainly tended to the infants 4 months old to 18 months. Toddlers and pre-k occasionally
• Assisted the lead teacher creating lesson plans for the upcoming week
• Preparing bottles/food and feeding babies during breakfast, lunch, and snack time
• Update the schools Activity App for all parents to see in current time exactly what their child is doing
(eating, playing, washroom, etc.)
• Changed diapers and cleaned off babies after arts and crafts activity
• Floated around the school for any coverage needed in the toddlers and preschool classes
• Extra assistance for any class doing big activity that needed extra helping hands Preschool and Daycare Teacher Assistant
Little Green Tree House Evanston-Evanston, IL
April 2023 to August 2023
• Prepared the classroom for the day including disinfecting the play area, and set up breakfast before kids came to class
• Floated from toddlers classroom to preschool class assisting the lead teacher with any and all activities
• Assisted preschool class with one on one reading, simple math, basic hygiene and meal prep lessons
• Update parents on the status of their child’s development or activities achieved during the day
• Supervise children at all times during the day (during free time, walks, lunch time, etc.)
• Created lesson plans for the lead teacher via PDF
• Closed classroom at the end of the day, light clean up such as taking out garbage, and disinfecting class Tour Coordinator
Redfin Real Estate-Chicago, IL
March 2022 to April 2023
• Scheduled house tours for customers with preferred listing agents
• Answered/replied to any emails in que such as complaints, schedule requests, or updates for client profiles
• Answered all incoming calls ranging from Redfin touring agents, buy side agents, listing agents, home owners, as well as any clients with any and all questions, scheduling over the phone consults
• Made outbound calls to partner agents in regards to their availability as well as their clients availability to schedule
• Worked around clients schedule and the home owners availability to show the property
• Calculated clients and touring agents travel time into consideration when scheduling back to back tours with different agents and clients
• Rescheduled appointments on behalf of our touring agents and home owners when any inconvenience occurred
• Resolved client mishaps such as misinformation on sold property, scheduling error and more Sales Associate/Cashier/Customer Service
TJ Maxx-Chicago, IL
September 2021 to February 2022
• Cashiering
• Price matched merchandise
• Stocked merchandise on the floor from color to size
• Trained new cashiers and sales floor associates
• Swept, mopped, tended to pre-opened merchandise
• Unboxed merchandise and labeled to category
• Managed fitting rooms and counting merchandise
• Organized and decorated the store according to the seasons or holidays Cashier/Customer Service
Goodwill Industries-Chicago, IL
September 2020 to 2021
• Main cashier as well as on the floor associate
• Priced merchandise from clothes to antiques
• Promptly addressed guest and customer complaints
• Processed cash, check, or credit transactions with accuracy
• Counted associates cash drawers
• Assisted customers and guests in finding and ordering merchandise Education
High school diploma
September 2017 to June 2021
Skills
• Cash Handling
• Guest services
• Customer service
• Childcare
• Communication skills
• Organizational Skills
• Cash management shipments (1 year)
• Time management
• Inventory control
Certifications and Licenses
Driver's License
Food Handler Certification
CPR Certification
June 2025 to June 2028
Contact this candidate