Customer Service Representative

KIEMA D. CARR-MOSLEY

**** ****** *****, *********, ** 30360 (C) 770-***-**** ********@*********.***

Professional Summary088 Carver v

, GA 30360 (H) 770-***-**** uth.net

Accomplished and energetic Customer Service Representative with a solid history of

achievement in Accounting and Customer Service. Motivated leader with strong

organizational and prioritization abilities. Areas of expertise include; Accounting, Customer Service and Collections.

Skills

Time Management

Economics and Accounting

Management of Personnel Resources

Service Orientation

Active Learning

Customer and Personal Service

Administration and Management

Experience

Compliance Coordinator 1/2023 to Present

Genuine Parts Company – Duluth, GA

-Responsible for all EDI Auto feed vendors and file uploads

-Research Unpaid Vendors to clear the unpaid report

-Run weekly spreadsheets to make sure vendors are paid timely

-Identify and correct any file errors

-Assist with Internal and External Audit request

- Back up team members and their daily task

- Updated and maintain task in Promapp

- Train team members on new task

- Maintain daily, weekly and monthly AP records and files

- Actively involved in AP Month end close out

- Communicate daily with vendors, customers, and the field

- Reconcile accounts and identify the root cause of the file failure and unpaid invoices

- Notarize Documents as needed

Compliance Specialist 6/2019 to 1/2023

Genuine Parts Company – Duluth, GA

-Research Vendor account that are on hold and have not paid out to get them resolved

-Research Unassigned Vendors to clear the unpaid report

-Run weekly spreadsheets to make sure vendors are paid timely

-Assist with Audits

-Handle special project from management

-Facilitate the Motion Credit Card processing

-Work hand and hand with Vendor maintenance, Payment Group and Expense on vendor accounts

-Work with Large Vendor accounts on past due statement to get them cleared

-Liaison between the field and the APAR center to get problems resolved in a timely manner

Solution Center (Call Center) Representative 11/2016 to 6/2019

Genuine Parts Company – Duluth, GA

-Handle incoming calls from customer and stores regarding their Napa Auto Parts Account

-Handle incoming calls from vendors regarding sub accounts

-Create and resolve Service now tickets from vendors and customers

-Assist in training new hires

-Member of the solution center pep squad

-Assist Coordinators with Jobber que and special projects

-Research payment made to vendors

Accounts Receivable Collections 11/2011 to 11/2016

Genuine Parts Company – Duluth, GA

-Handle incoming calls from customer regarding their Napa Auto Parts Account

-Respond to emails from customers regarding their account

-Make outbound calls to customers and stores in response to their account

-Maintain Government and Regular accounts

-Collect on past due accounts

-Maintain spreadsheets and payment vouchers pertaining to government accounts

-Place accounts on COD for nonpayment of balance

-Communicate with District managers on issues between the stores and customers

Office Manager 06/2002 to 09/2011

Fladder Hansen & Hundebol – Doraville, GA

-Manage the daily operations of an office of 7 people

-Manage the accounts receivables and payables of the office

-Process bi-weekly payroll for company and monthly sale tax reports

-Make daily bank deposits

-Manage shipping via UPS, Fedex, and logistics companies

-Coordinate travel arrangements for company executives

-Coordinate company tradeshows

-Monitor the facility to ensure that it remains safe, secure, and well-maintained

-Manage and oversee company inventory

-Hire and terminate clerical and administrative personnel

-Plan, administer and control budgets for contracts, equipment and supplies

Customer Service Representative 01/2000 to 03/2002

Big A Auto Parts – Houston, TX

-Answer telephones and give information to callers, take messages, or transfer calls to

appropriate individuals

-Create, maintain, and enter information into databases

-Set up and manage paper or electronic filing systems, recording information, updating

paperwork, or maintaining documents, such as attendance records, correspondence,

or other material

-Operate office equipment, such as fax machines, copiers, or phone systems and

arrange for repairs when equipment malfunctions

-Provide services to customers, such as order placement or account information

Office Manager 04/1997 to 11/1999

Brice Building Company – Atlanta, GA

- Oversee daily functions of the office

- Process and pay office and job site bills

- Receive and process payments from contracts

- Review job site contracts

- Set up new temporary utilities for job sites

- Review and motorize new job contracts

- Process and submit safety documents for job sites

- Process new bids for jobs

- Process and monitor documents for subcontractors

- Assist in the setup of new temporary offices at job sites

- Assist in closing temporary job sites

Education

Georgia EMS Academy – Certified EMR May 2025

Kaplan University Online - Accounting Aug 2006

Fortis College - Marietta, GA EMT Certification: Emergency Medical Tech Sep 2004

Paine College - Augusta, GA Accounting May 1999

U S Army -June 1995-September 2023 Computer information systems analyst

Additional Skills

I am a Notary Public I am currently a member of Genuine Voices Toastmasters of America. This organization is very instrumental in developing my public speaking and leadership abilities. I am also an active member in BOLD, and organization within GPC which keeps me engaged in the activities across the company. My passion is helping others, I enjoy volunteering my time to help others for GPC.

References upon request

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