Customer Service Fort Myers
Resume:
Shelli Lynn Mairn
Lehigh Acres, Florida 33976
Phone: 239-***-****
******@*****.***
OBJECTIVE: Seeking a position that will allow opportunity for growth.
QUALIFICATIONS
I will bring years of valuable organizational, planning, and hard work experience along with a strong history of teamwork and ability to work on ones own. My experience extends to multi tasking and a drive to excel in all phases of my job.
EMPLOYMENT
1-14-Present Arrow Environmental/Rentokil
5/09-11/13 Pest Control Technician Truly Nolen, Lehigh Acres, Florida
Serviced over 170 accounts per month
Sold both lawn and pest control
Resolved customer service issues
5/04-1/09 Warranty Consultant, HomeTeam Pest Defense, Fort Myers, Florida
Top 10% in Sales
Resolved customer service issues
Created weekly sales reports
Prepared invoices
Participated in home shows and conventions
7/00-2/04 S & R Merchandise Flow, Nike, Fort Myers, Florida
Oversee daily deliveries, distribution and organization of products
Proper handling of defective merchandise
Extensive experience of HTT Terminals
Handle all inventory adjustments
Vast knowledge of all departments within store
10/01-11/02 Head Women's Basketball Coach, Cypress Lake Middle School
Ft. Myers, Florida
Started with 165 girls
Held tryouts unassisted
Kept the girls organized and active so that each girl could be evaluated
Made the necessary cuts to put the best team on the court
Devoted equal time to sportsmanship, positive attitudes and academics
1/00-7/00 Sales Associate, Dillard’s, Fort Myers, Florida
Oversee visual merchandising and the set-up for store displays
Prepare invoices, make changes and operate registers and credit card terminals
Research and resolve customer service issues
5/99-10/99 Assistant Manager, Just For Feet, Fort Myers, Florida
Promoted to Assistant Manager in three months
Opened the store and oversaw daily sales and merchandising activities
Manage a sales force of 20 employees
Prepare and coordinate work schedules to eliminate critical staffing shortages
EDUCATION
7/98-5/99 PR and Business Management, Indian River Community College,
Fort Pierce, Florida
7/94-6/98 High School Diploma, Cypress Lake High School, Fort Myers, Florida
VOLUNTEER COMMUNITY SERVICE
95/96/97 Youth Summer Sporting Camps in Florida and South Carolina
97-98Camps with Elmer Tremont
98-99After school programs involving basketball-softball-volleyball
02-03Ft.Myers High School to help coach varsity girls basketball
03Coached boys elementary level soccer team
04Organized a corporate sponsored softball team
AWARDS AND ACCOMPLISHMENTS
Received the honored Ace Award for outstanding employee of the month
Generated $250k in revenues over a five month period
Surpassed daily goals-averages $1k per day, Dillard’s
Received basketball scholarship to attend Indian River Community College.
Selected to represent the State of Florida at Junior Nationals in Basketball (1997)
Represented the United States at Junior Nationals in Canada in Basketball (1997)
Received MVP award in each of 4 high school seasons (1994-1998)
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