Customer Service Sales Floor
Resume:
Machala Jackson
Email is the best way to contact me
Tulsa, OK 74135
***************@*****.***
Professional Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Willing to relocate to: Tulsa, OK
Authorized to work in the US for any employer
Work Experience
Pharmacy Cashier
Freeland Brown Pharmacy-Tulsa, OK
April 2025 to July 2025
I handle phone calls, sales floor, prescriptions on getting them bagged into the right place, getting them ready for refills, transactions.
Server
Covenant Living Communities & Services-Tulsa, OK
July 2024 to April 2025
Dining server
Server
Montereu retirement-Tulsa, OK
November 2023 to August 2024
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maximized table turnover rate by efficiently managing reservations and seating arrangements.
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Maintained a clean and orderly dining area for an enjoyable guest experience. Dental Assistant
Flawless Smile Dentistry-Tulsa, OK
August 2023 to October 2023
Dental crowns, cleaning, shadowing, sterilization. Never was able to get my certificates because they never sent me to the place, they just played me the whole entire time I was there
Sales Team Lead, Flex Associate, Customer Service
Skechers-Tulsa, OK
February 2022 to August 2023
• Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
• Cash handling, sales floor, changed fixtures.
• Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
• Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising. Aldi Associate
Aldi-Tulsa, OK
November 2021 to January 2022
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed efficient cash register operations.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Trained and mentored junior staff on customer service strategies and techniques. Team Member
Target-Tulsa, OK
July 2018 to October 2021
• Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
• Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Ross Associate
Ross Dress For Less-Tulsa, OK
January 2018 to June 2018
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High school diploma
Union high school-Tulsa, OK, US
2011 to May 2015
Skills
• POS
• Assembly
• Bartending
• Cashiering
• Barista Experience
• Cash register
• Cash Handling
• Cash handling
• Dietary aide experience
• Dentrix
• Sales
• Computer Skills
• Fashion retail
• Social media management
• Serving
• Chairside Assisting
• Dental Assisting
• Customer support
• Dietary department experience
• Customer service
Certifications and Licenses
ServSafe
Food Handler Certification
Contact this candidate