Customer Service Administrative Assistant

Sheri L. Walker

● Phone: 678-***-**** ● E-mail: *************@*****.***

Leadership

● Administrative Assistant

● Operation Manager

● Team Leader

● Customer Service

● Claims

● Claims Processing

PROFESSIONAL EXPERIENCE

Delta Airlines: Customer Service Agent - Seasonal

April 2019 - Present

• Assists passengers and reviews flight tickets for accurate information before boarding aircraft

• Maintained a positive classroom environment conducive to learning that promotes learning, fosters mutual respect, honors diversity, and rewards achievement through successful and open communication.

• Assists elderly, disabled, or young passengers to board or depart from aircraft.

• Operates electrical gate door that allows passengers to board and deplane the aircraft.

• Assist passengers in the Baggage Call Center to track down and retrieve lost bags.

• Exceptional Customer Service skills.

• Assisting with helpdesk troubleshooting issues

Cobb County Public Schools: Substitute Teacher

November 2024 - Present

● Implemented lesson plans as provided by the regular classroom teacher, ensuring minimal disruption to students’ learning.

● Managed classroom behavior effectively by using positive reinforcement strategies and maintaining an organized, respectful environment.

● Assisted students with assignments and offered individualized support to those with special needs or learning challenges.

● Communicated with school administration to provide feedback on student progress and any issues during the day.

● Maintained confidentiality regarding students’ personal and academic information. Paulding County Public Schools: 8th Grade Physical Science Teacher July 2023 to May 2024

● Adapted instructional strategies and teaching methods to promote learning in students with different skill levels.

● Taught students how we use physical science in our everyday life.

● Created study guides and supporting materials to reiterate lecture details and prepare students for tests.

● Attended a variety of professional development workshops centered on learning goals, classroom management, student motivation and engaging learning activities.

● Administers test, quizzes and other assignments to gauge students’ learning and knowledge of course materials.

● Differentiated instructions for students with a wide range of skill and interest levels.

● Facilitated activities that develop students' physical, emotional and social growth.

● Met with parents and guardians to discuss student progress and areas for improvement.

● Tutored students that require extra help and give additional practice work to help improve concept understanding.

● Professionalism with peers, students and parents. STACK Sports Performance & Therapy: Operations Manager March 2021 - June 2023

• Prepare payroll using ADP software

• Prepare financial statements, including balance sheets and cash flow statements using QuickBooks.

• Recruit clients, kids, and professional athletes, to train at our facility

• Assist with the opening and closing facility on a team rotational basis

• Assistant with planning and budgeting monthly goals and client invoices.

• Establishes relationships with fitness vendors

• Ran Social Media platforms and website.

• Strategically made decisions based on operational needs without supervision.

• Manages data collection for updating operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

• Partners with cross-functional teams to improve proprietary tools and systems.

• Proactive with tasks and project management without supervision

• Ability to multitask and prioritize in a fast paced environment. YRC Freight: Shipping/Receiving Clerk

December 2012 - April 2019

• Scheduled appointments for customers and provided follow-up calls

• Resolved an average of 50 plus customer inquiries daily via phone, chat & email.

• Help implement a feedback system to track customer concerns, improving response time by 35%

• Communicated upcoming appointments with staff

• Reported inbound discrepancies to Shippers

• Resolves discrepancies, refusal upon deliveries

• Work with shippers to return Overage and Damage freight

• Manages to operate various imaging equipment within the department

• Masters scanning documents on high speed scanners and storing images in a centralized database

• Sorts and route documents to respective work groups and ensured to take appropriate action for errors Savannah-Chatham County Public Schools: Administrative Assistant October 2008 - November 2012

• Assistant to 5 principals who handled 1,350 students

• Entered daily entries into a database that tracked the attendance of all students

• Prepared report cards, transcripts and disciplinary reports for all staff

• Prepared spreadsheets in excel format

• Assist students with college prep

• Typed correspondence, calendars, and handbooks as requested by the administrators

• Drafted meeting agendas and executed follow-up for meetings and team conferences

• Processed purchase orders and requisitions

• Managed inventory to adequately order supplies

• Maintained student files

• Worked directly with guidance counselors to register students Education: Bachelor of Science degree: Major: Political Science/ Minor: Accounting Savannah State University December 2009

Software:

Proficient in Microsoft Programs (Word, Excel, Office, Access, Outlook and PowerPoint)

• ADP Payroll Skills Data Entry (10+ years) • Operations Management (4 years) ● Customer Service (15+ years) • Office experience (10+ years) • QuickBooks (4 + years) • Inventory Control (5 + years) • Quality Assurance (3 + years) ● Administrative Assistant (8 + years)

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