Business Analyst Data Analytics
Resume:
SHARADHA KARTIK
BUSINESS ANALYST
CONTACT INFORMATION
******@*****.***
San Antonio, TX
WORK AUTHORIZATION
Authorized to work for any US
Employer
EDUCATION DETAILS
Data Analytics Certification
(through Gener8tor Skills Accelerator)
Post Graduate
Post Graduate Diploma in Business
Management (PGDBM) Osmania
University, India
SKILLS
Business Analysis
Data Analysis
Requirements Gathering
Project Management
Stakeholder Management
Project Coordination
MS Excel & Office Suite
SQL
Power BI, Tableau
CERTIFICATIONS
Data Analytics
Business Analysis
Registered Behavior Technician
I am a seasoned and results-oriented Business Analyst with over 5 years of experience in the IT, financial services, and customer service sectors. My expertise lies in analyzing business processes, gathering requirements, and delivering data-driven solutions that enhance operational efficiency and drive strategic goals. With a strong analytical mindset and a collaborative approach, I am adept at bridging the gap between technical and business teams, ensuring that project outcomes align with organizational objectives.
I excel at fostering collaboration across cross-functional teams, facilitating seamless solution integration, and ensuring that initiatives align with organizational objectives. My recent completion of a Data Analytics certification with Gener8tor Skills has expanded my capabilities in statistical analysis, data mining, and data visualization. I leverage advanced tools like Tableau and Power BI to extract insights, generate impactful reports, and support data-driven decision-making that propels business success. WORK EXPERIENCE
Registered Behavior Technician
Action Behavior Centers, San Antonio, TX, USA
Sept 2023 - Current
• Delivered targeted therapy to children aged 2 to 8 with spectrum disorders, utilizing Applied Behavioral Analysis (ABA) to achieve measurable progress in individualized treatment goals. Collaborated closely with multidisciplinary therapy teams to ensure cohesive and evidence-based interventions.
• Established and sustained therapeutic relationships by applying data-driven reinforcement strategies, enhancing client engagement, and optimizing social interaction outcomes.
• Collected and analyzed behavior data with precision, including Antecedent- Behavior-Consequence (A-B-C) data, frequency counts, duration, latency, inter- response times, and interval-based recording. Utilized this data to identify trends, assess treatment effectiveness, and adjust therapy plans to achieve optimal outcomes.
• Regularly interpreted data to provide insights on progress, supported decision- making for treatment adjustments, and generated detailed reports for stakeholders, ensuring that interventions were data-driven and goal-oriented Business & Management Information Systems (MIS) Analyst Air Liquide India Pvt Limited, Hyderabad, Telangana, India June 2011 – Nov 2014
I led the development and integration of a corporate HR website used by HR Teams, Managers, and Employees across the organization, ensuring successful project delivery within scope and timelines. Other key aspects included
• Collaborated with internal stakeholders to gather and document business requirements, resulting in a comprehensive Business Requirements Document
(BRD) and user-friendly business prototypes.
• Facilitated project communication by conducting regular stakeholder meetings, maintaining project status updates, and ensuring alignment with business goals.
• Coordinated with engineering teams for system releases and conducted thorough QA testing to validate that all requirements were met.
• Streamlined HR processes by developing an MIS with dashboard capabilities, enabling quick trend analysis and performance tracking against defined indicators.
• Enhanced cross-functional collaboration through the development of data-sharing mechanisms, improving internal coordination and decision-making.
• Managed the project lifecycle from requirements analysis to post-production support, including end-user training and ongoing system enhancements. Senior Associate – Business Analysis
UBS India Pvt Limited, Hyderabad, Telangana, India Jan 2007 – Nov 2009
My responsibilities included Business Analysis and Customer Support for the FXMM (Foreign Exchange Money Market) operations in confirmations & settlements team for Stamford, USA.
• Provided business analysis and support for Foreign Exchange Money Market (FXMM) operations, focusing on confirmations and settlements for Corporate and Interbank clients in Stamford, USA.
• Acted as a liaison between the operations team, middle office, trading desk, and clients, facilitating seamless trade confirmation and resolution of financial discrepancies.
• Conducted in-depth analysis of transaction data to identify and address discrepancies, ensuring timely and accurate financial settlements.
• Built and maintained strong client relationships, particularly with high-revenue clients, ensuring consistent delivery of high-quality service.
• Ensured compliance with risk management procedures, audit requirements, and escalated critical issues to minimize operational risk.. Process Associate
Bank of America Continuum Solutions (BACS), Hyderabad, Telangana, India May 2005 – May 2006
• Conducted detailed research and analysis on customer accounts to resolve inquiries, ensuring data accuracy and delivering solutions that addressed the root cause of issues.
• Managed and tracked client complaints and grievances, analyzing trends in customer feedback to identify areas for process improvement and streamline issue resolution.
• Utilized strong communication skills to craft clear, concise responses and reports, adhering to professional email standards and ensuring consistent communication quality.
• Analyzed cases of fraudulent activity involving Debit/Credit cards, implementing risk mitigation strategies such as card blockages and overseeing the reissuance process, ensuring alignment with compliance protocols.
• Investigated and resolved disputes related to overdraft charges and other account discrepancies, providing insights into recurring issues and recommending adjustments to reduce future occurrences.
• Supported online customer service activities, including account management, dispute handling, and fraud detection, contributing to the enhancement of customer support workflows and minimizing processing errors.
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