Office Manager Accounts Receivable
Resume:
Anita B. Coles
*** ******* **, ***. * • Norton Shores, MI 49441
231-***-**** • ***********@*****.***
Professional Summary
Dedicated and results-driven Office Manager with over 7 years of experience in dental office management and patient care coordination. Skilled in team leadership, insurance billing, treatment planning, and office operations. Proven ability to streamline workflows, improve patient satisfaction, and maintain regulatory compliance. Strong communicator with a commitment to high-quality service.
Core Skills
- Dental Office Management
- Patient Scheduling & Coordination
- Insurance Verification & Billing (PPO, HMO, Medicaid)
- HIPAA Compliance
- Treatment Plan Presentation
- Accounts Receivable & Collections
- Staff Supervision & Training
- Dental Software: PracticeWorks, Dentrix, Aspen Dental EPMS
- Electronic Health Records (EHR) Systems
- Process Improvement
- Customer Service & Communication
Professional Experience
Office Manager
Hur Dental Care, Wyoming, MI
July 2023 – Present
- Supervise and train front office staff in reception, billing, and insurance processes.
- Manage patient scheduling, insurance claims submission, and accounts receivable.
- Implement operational improvements to enhance patient experience and office efficiency.
- Ensure compliance with HIPAA regulations and state dental board requirements.
Treatment Plan Coordinator
Fischer Family Dentistry, Muskegon, MI
August 2023 – August 2024
- Presented treatment plans to patients and addressed financial or care-related concerns.
- Identified barriers to treatment adherence and created solutions to increase case acceptance.
- Managed data entry, document filing, and patient communication.
- Provided compassionate support to patients and families to promote trust and satisfaction.
Office Manager
Aspen Dental, Battle Creek, MI
October 2017 – August 2023
- Directed daily office operations including supply management, staff scheduling, and equipment maintenance.
- Managed the doctors' calendars and ensured a smooth office flow.
- Maintained organized filing systems and ensured accurate recordkeeping.
- Delivered excellent customer service and support to patients and visitors.
- Proficient in Aspen Dental's EPMS system for patient records and billing.
Assistant Manager
Advance America, Muskegon, MI
August 2015 – October 2017
- Oversaw daily branch operations including equipment ordering, customer support, and document management.
- Processed loan applications and verified client documentation.
- Delivered strong customer service and maintained compliance with financial regulations.
Education
Kalamazoo Valley Community College — Business Administration
Kalamazoo, MI
2009 – 2012
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