Los Angeles Community Engagement

Violeta Centeno

*** ****** **, *** *******, CA, *0026 c: 213-***-**** e: **************@*****.*** PROFESSIONAL SUMMARY

Dedicated social service professional with a strong background in client advocacy, community engagement, and program development for communities across Los Angeles. Skilled in collaborative outreach with a commitment to equity, empowerment, and culturally competent care.

CORE COMPETENCIES

● Community Engagement Framework

● Advocacy, Empowerment & Cultural

Competency

● Team Supervision & Training

● Community Outreach

● Budget Management & Reporting

● Financial Literacy

● Mental Health & Crisis Intervention

● Bilingual: Fluent in Spanish

PROFESSIONAL EXPERIENCE

Community Liaison - Social Services Coordinator

McCormack Baron Management, Los Angeles, CA Jan 2023 - Feb 2025 Managed social service programming for six affordable housing communities, serving as liaison between residents and property management.

● Conducted needs assessments and launched tailored workshops, wellness events, and educational programs.

● Coordinated and facilitated resident outreach events, workshops, and resource fairs to improve resident engagement and access to supportive services.

● Advocated for residents’ needs with local agencies and service providers, navigating complex systems to secure benefits, housing assistance, or crisis intervention. 1

● Built and maintained strong partnerships with nonprofit organizations, government agencies, and healthcare providers to expand available services.

● Secured and managed a $25,000 annual budget with 100% compliance in reporting and use.

● Supervised volunteers/interns and developed community partnerships with nonprofits and public agencies.

Case Manager

SafeParking LA, Los Angeles, CA Dec 2021 - April 2022 Supporting individuals experiencing vehicular homelessness in their transition to stable housing.

● Collaborate with housing providers and community partners to ensure housing stability and promote long-term self-sufficiency.

● Conduct intake and assessments to determine client needs, eligibility, and appropriate services.

● Using the Housing First model, focusing on immediate housing placement and client-centered care.

● Develop and implement SMART goals and individualized care plans.

● Submit client referrals to local agencies including utilizing the CES platform.

● Uphold strict client confidentiality in accordance with HIPAA and organizational policies, ensuring privacy and trust in all case management activities. Community Organizer - Case Manager

Korean Immigrant Workers Alliance, Los Angeles, CA Jan 2020 - Dec 2021 Empowering undocumented workers in Koreatown through grassroots community organizing. Case Management:

● Conduct assessments, and individualized service plans.

● Implement intervention strategies.

Community Organizing:

● Street and site-based outreach to identify and support individuals and families experiencing workplace injustices.

● Mobilizing workers to participate in advocacy campaigns, public actions, and policy initiatives.

● Established a weekly Food Cycle during the height of COVID-19, providing groceries to over 300 financially impacted households per month.

● Revitalized KIWA’s community garden as a space for learning, outdoor activities and cultural exchange.

● Identified and trained community leaders to serve as volunteers and ambassadors for KIWA’s mission, supporting outreach efforts through phone banking, door-to-door canvassing, and grassroots organizing.

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Organizer

Golden State Opportunity, Los Angeles, CA April 2019 - Dec 2019 Served as a community organizer dedicated to advancing the agency’s mission to build financial well-being for Angelenos through advocacy and public policy.

● Engage with community members to provide accurate information about CalEITC eligibility and application processes.

● Coordinate and lead outreach events focused on CalEITC awareness and access, in collaboration with city council members and other stakeholders.

● Set up and manage logistics for CalEITC information sessions, including securing venues, managing RSVPs, and preparing outreach materials.

● Contribute to a supportive and collaborative team culture.

● Assisted in tracking and reporting outcomes to meet grant requirements and demonstrate program impact.

EDUCATION

Bachelor of Social Work, BSW

California State University Los Angeles, Los Angeles, California Spring 2019 TECHNICAL SKILLS

Google Workplace: Docs, Sheets, Slides,Forms, Meet Report Writing & Briefings for Leadership

Microsoft Office Suite: Word, Excel, PowerPoint, Teams Case Management Software: HMIS, CES

Adobe Acrobat

PROFESSIONAL DEVELOPMENT

HACLA Fair Housing Training 2023-2024

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