Social Media Digital Marketing, Customer Service Representative

RIVERVIEW, ***** • *******.********@*****.*** • 813-***-****

BEA BAUTISTA

Claims Generalist Adjuster

PROFESSIONAL SUMMARY

Claims Generalist Adjuster with a solid foundation in digital marketing and content creation, bringing 3+ years of experience in customer engagement and service excellence. Demonstrates innovative problem-solving skills and adeptness in aligning messaging with brand voice while navigating cross-functional teams. Passionate about delivering exceptional claims experiences and eager to leverage skills in strategic planning and brand management to drive success in a dynamic environment. EMPLOYMENT HISTORY

CLAIMS GENERALIST ADJUSTER Jan 2025 - Present

Progressive Insurance Hybrid (New England Region)

SHIFT LEAD Jul 2023 - Jan 2025

Foxtail Coffee Co. Riverview, FL

LEAD WEDDING PHOTOGRAPHER & SOCIAL MEDIA MANAGER Jan 2022 - Jun 2023 CreatedFour Tampa, FL

EDUCATION

BACHELOR OF ARTS IN ADVERTISING & PUBLIC RELATIONS Aug 2018 - May 2022 University of Tampa

Cum Laude

SKILLS

Social Media (Skillful), Customer Service (Experienced), Claims Management (Beginner), Digital Marketing (Skillful), Content Creation (Skillful), Brand Management, Strategic Planning (Experienced), Adobe Creative Suite (Skillful), Microsoft Office, Photography (Experienced), Team Leadership (Experienced), Conflict Resolution (Experienced). Investigate and manage personal auto insurance claims from first notice of loss through resolution, ensuring timely and accurate handling.

Communicate with claimants, policyholders, and third parties via phone and written correspondence, demonstrating empathy, professionalism, and brand consistency.

Evaluate coverage, determine liability, and negotiate settlements while maintaining compliance with internal policies and state-specific regulations.

Collaborate with internal teams including legal, appraisers, and customer service to ensure an exceptional claims experience for all parties involved.

Utilize Progressive’s claims systems to document interactions, manage tasks, and maintain organized records of claim progress.

Supervised barista team and ensured top-tier customer service in a high-volume environment. Trained new employees on product knowledge, POS operation, and company protocols, supporting team development and morale.

Managed inventory and coordinated supply orders to maintain stock levels and operational efficiency. Handled customer concerns with professionalism and empathy, consistently resolving issues to ensure positive experiences. Analyzed sales trends and store performance metrics to improve team scheduling and operational decisions. Directed full-service wedding photography projects, including pre-event planning, day-of coordination, and post-production editing.

Managed social media channels and posted branded content to increase engagement and brand awareness. Responded to client inquiries and feedback via online platforms in a timely and personalized manner. Delivered high-quality visual content that aligned with client expectations and enhanced business visibility.Developed a streamlined content calendar for social media, resulting in consistent engagement and increased brand visibility. Coordinated with vendors and clients to ensure seamless event execution, fostering strong relationships and effective communication.

Provided personalized client support throughout the wedding planning process, ensuring a positive experience and lasting memories.