Medical Billing Customer Service
Resume:
Brandi Harlan
Liberty, MO *****
******.*****@*****.***
I am knowledgeable in medical billing and coding, medical records, medical transcription, medical terminology, medical manager, EPIC and Medisoft EHR's, Microsoft computer skills, e.g. Excel, Outlook, some knowledge with Visio, Microsoft word, and PowerPoint. Graduation date, for bachelor's degree in Healthcare Management and Technology, Summa Cum Laude, June 11, 2023. GPA 3.98. Anticipated RHIA after they process provided documentation and was told in 3-6 weeks before I can schedule my exam. Anticipated CCA exam March 1.2024.
Authorized to work in the US for any employer
Work Experience
Medical Billing and Receptionist
Hearing Health Associates - Liberty, MO
October 2022 to Present
Review medical billing, answer phone, take down patient information and demographics, call TPA’s to see what benefits a patient has for hearing aides, schedule for 3 providers, answer emails, answer questions patients may have, respond to faxes, get out medical records for the provider, and make the PAL”s for each provider for the next day. Also put patients in the correct TPA portals Account Executive
Combined Insurance - Chicago, IL
January 2020 to May 2020
Sold B2B Supplemental Insurance
Program Manager
In-House Rehabilitation Solutions - Harrisonville, MO June 2007 to May 2008
Healthcare Services
Managed two nursing homes. Seeing patients with ADL's, exercise, and ambulation. Documentation skills. Physical Therapist Assistant
Rehab Choice - Raymore, MO
November 2005 to March 2007
Healthcare Services
Long term care setting and home health.
Education
Bachelor's degree in Health Information Management Technology DeVry University-Chicago/Loop - Chicago, IL
October 2020 to June 2023
Certificate in Medical Billing and Coding
DeVry University-Chicago - Chicago, IL
October 2020 to August 2021
Associate in Science (AS) in Allied Health
Penn Valley Community College - Kansas City, MO
January 2003 to May 2005
High school diploma in General Studies
Trenton Sr. High School - Trenton, MO
August 1994 to December 1997
Skills
• Billing (6 years)
• Medical billing (10+ years)
• Data entry (10+ years)
• Transcription (10+ years)
• Medical transcription (10+ years)
• Medical data entry (10+ years)
• Excel (Less than 1 year)
• Word (10+ years)
• Customer Service (10+ years)
• Health Insurance (6 years)
• Insurance Sales
• Hospital Experience
• Medical Terminology (10+ years)
• Acute care
• Medical records
• EMR Systems
• Administrative Experience
• Insurance Verification
• Microsoft Office
• Organizational Skills
• Communication Skills
• Leadership
• Research
• ICD-9
• CPT coding
• HCPCS
• Data collection
• Contracts
• Analysis skills
• Computer networking
• Windows
• Accounting
• Benefits administration
• Help desk
• Typing
• ICD-10
• Databases
• Case management
• Microsoft Project
• Medical collection
• Epic
• Conflict management
• NetSuite
• Direct support
• Google Suite
• Senior care
• Customer support
• Inventory control
• Supervising experience
• Documentation review
• Recruiting
• Medical receptionist
• Home care
• Account management
• Google Analytics
• Social media marketing
• Accounting software
• Clerical experience
• Medical office experience
• Filing
• Salesforce
• Accounts receivable
• Accounts payable
• Human resources
• Caregiving
• Presentation skills
• HIPAA (10+ years)
• Care plans
• Managed care
• Front desk
• Patient observation
• Intake
• Revenue cycle management
• Assistant manager experience
• Remote access software
• LAN
• Medical Coding
• Medical Scheduling
• Management
• Employee Orientation
• ICD coding
• DME
• Medical management
• Operating systems
• Sales management
• Sales
• Microsoft Windows Server
• Sourcing
• Talent acquisition
• HR sourcing
• Microsoft Access
• Behavioral health
• Telecommunication
• Developmental disabilities experience
• Search engines
• Google Docs
• Occupational health
• Microsoft Exchange
• Crisis management
• Employee relations
• Customer relationship management
• Team management
• System Administration
• Microsoft Outlook
• Program Management
• Analytics
• JavaScript
• ServiceNow
• Motivational interviewing
• ATS
• Applied behavior analysis
• Constant Contact
• Kronos
• Workday
• Office manager experience
• Editing
• Inside sales
• Patient monitoring
• Pivot tables
• Continuous improvement
• Document management
• Records management
• EHR systems
• Information management
• Utilization management
• Data management
• EHR systems
• DRG
• Visio
• Microsoft SharePoint
Links
http://www.linkedin.com/in/brandi-harlan-devry
Awards
National Honor Society
November 2020
DeVry nominated me for the National Honor Society in 2021 Delta MU Delta
May 2023
Academic achievment for high GPA
Alpha Chi Omega
June 2023
Awards for a ademicau
Certifications and Licenses
Certified Medical Transcription
June 2012 to Present
Medical Transcription with dictating notes for physician offices, Emergency Services, Surgical Notes. any type of medical Services
Physical Therapist Assistant
May 2005 to January 2020
Followed Physical Therapist short and long term goals for patients. Patient documentation. medical billing. Managed 4 nursing homes in that position making sure patients were seen, at the end of the month did billing. also did scheduling,
PTA
Medical Billing Certification
CPR Certification
Medical Coding Certification
AHIMA
Driver's License
Assessments
Data entry: Attention to detail — Proficient
July 2022
Maintaining data integrity by detecting errors
Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Medical receptionist skills — Completed
June 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Office manager — Proficient
July 2022
Scheduling and budgeting
Full results: Proficient
Work style: Professionalism — Proficient
February 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Call center customer service — Proficient
July 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Front desk agent (hotel) — Proficient
July 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Protecting patient privacy — Proficient
June 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Management & leadership skills: Impact & influence — Proficient July 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Customer service fit — Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer service — Completed
January 2022
Identifying and resolving common customer issues
Full results: Completed
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS:
Licensed Insurance Producer- Missouri
Medical Transcription certification
Physical Therapist Assistantbr
Medical Data Entry
Medical Billing
Microsoft Applications, word, excel
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