Customer Service Admin Clerk
Resume:
XOLANI ZONDO
CORE
COMPETENCIES
Planning and organizing
Customer service
Office administration
Filing and documentation
Microsoft Office
Critical thinking and attention
to detail
Excellent communication
Flexible
Adaptability
Problem solving
Multi-tasking Skills
Analytical Skills
EDUCATION
NATIONAL CERTIFICATE:
Banking NQF Level 5
Cornerstone Performance
Solutions
2021 – 2022
FURTHER EDUCATION &
TRAINING CERTIFICATE:
Banking NQF Level 4
Cornerstone Performance
Solutions
2017 – 2018
NATIONAL SENIOR
CERTIFICATE: GRADE 12
Phendukani High School
2005
DRIVER’S LICENSE
Code C1
PROFESSIONAL EXPERIENCE
SERVICE CONSULTANT, CAPITEC BANK LIMITED SEPT 2015 – FEB 2024
• Assisted clients with a wide range of banking services, including account inquiries, deposits, withdrawals, and product information.
• Processed credit products and insurance services.
• Handled daily transactions and ensured compliance with regulations (FICA, AML etc).
• Captured and updated client’s information accurately on banking system.
• Assisted with telemarketing and branch administration.
• Educated clients on digital banking tools and encouraged self-service adoption.
• Delivered exceptional customer service in a high-traffic environment.
• Consistently exceeded quarterly sales targets for banking products by up to 20%.
• Achieved a 95%+ customer satisfaction score through quality service delivery and professionalism.
• Contributed to branch growth by converting walk-in inquiries into long-term clients. CASHIER, MASSMART GAME STORES AUG 2014 – SEPT 2015
• Processed payments via cash, credit/debit cards and vouchers.
• Issued receipts, refunds and managed returns professionally.
• Reconciled till daily and ensured accurate end-of-shifts balances.
• Collaborated with team members to ensure smooth store operations and excellent customer service
• Maintained clean and organized checkout areas.
• Maintained 100% accuracy in cash handling and daily reconciliations over 12months.
• Assisted in training 4 new cashiers on POS usage, ensuring fast onboarding.
• Recognized for providing friendly and efficient service during peak hours
• Contributed to increased customer satisfaction scores through positive attitude. ASSISTANT ADMIN CLERK, MASSMART GAME STORES JUN 2013 – JUL 2014
• Provided administrative support to senior clerks and store personnel to ensure efficient operations.
• Maintained and organized physical and electronic filing system.
• Captured and updated data accurately in internal systems and database.
• Handled incoming and outgoing correspondence, emails, mail, phone calls.
• Monitored inventory and ordered office supplies as needed.
• Ensured compliance with organizational policies and procedures.
• Successfully reduced document retrieval time by reorganizing the filing system for improved efficiency.
• Maintained a 100% accuracy rate in data entry tasks throughout my period.
• Assisted in digitalizing over 1000 paper records, contributing to the office’s move towards a paperless environment.
• Commended by store management for consistent attention to detail and reliability. PROFESSIONAL PROFILE
Self-motivated and detail-oriented professional with extensive experience in the banking and retail sectors, excelling in customer service and administrative support. Adept at handling confidential information, coordinating office tasks, resolving client queries, and maintaining accurate records. Strong interpersonal and organizational skills, with the ability to work independently or collaboratively in fast paced environments. I am a proactive and solution-focused individual who is committed to delivering high-quality service
*********@*****.***
KZN, Newcastle, Madadeni,
2951
http://www.linkedin.com/in/xolan
-zondo-95b246304
Contact this candidate