Data Entry Clerk

EDUCATION

MA. EMELIA DIMAANO

ORDER OPTIMIZATION SPECIALIST

CONTACT

(639**-***-****

****************@*****.***

**** ******** ****** **.

Barangay Sta. Cruz, Makati

City

SKILLS

Customer Service Orientation

Public Relations

Teamwork

Time Management

Customer Relationship

Management

Effective Communication

Critical Thinking

Supply Chain Optimization

NATIONAL COLLEGE OF BUSINESS ARTS

Bachelor of Science in

Adminitration Major in

Marketing Management

Graduated 2016

English

Filipino

LANGUAGES

WORK EXPERIENCE

PROFILE

Dynamic and detail-oriented Order Optimization Specialist with over 1 year and 3 months of experience in enhancing order processing efficiency and improving customer satisfaction. Proven track record of utilizing data analysis and process optimization techniques to streamline operations and reduce costs. Strong communicator with the ability to collaborate effectively across departments. Passionate about leveraging technology and innovative solutions to drive business success and deliver exceptional service. Insight Direct Philippines LLC. 2024 - PRESENT

Order Optimization Specialist

Support Services Group (Global Payments Inc.) 2022 - 2024 Client Care Associate 2 - Technical Support Super-Agent Masterpiece Asia Properties Inc. (Cinema Office) 2017 - 2021 Administrative Assistant ( Cinema Staff )

Insight provides a wide array of services to enhance business operations, including strategic IT consulting, cloud solutions, data analytics, and robust cybersecurity measures. They streamline procurement processes, offer managed services for IT infrastructure, and deliver custom software development tailored to client needs. With a focus on training and support, Insight empowers organizations to effectively leverage technology for improved efficiency and business success.

· Processes and manages client orders in SMART Tool

· Handles full life cycle of order fulfillment and issue resolution

· Monitors team pending orders and provides monitoring tools

·Troubleshoots and sets up terminal devices, POS compatibility, and internet connectivity

·Supports and configures Verifone VX520, Ingenico, SwipeSimple, Authorize.net

·Handles batch reconciliation, transaction errors, billing concerns, and device programming

·Works on special projects, back-office approvals, and outbound technical calls

·Audited cinema operations and compliance with SOPs

·Presented reports and conducted efficiency checks

·Coordinated film schedules, KDM keys, and liaised with movie production

·Generated reports and managed billing with branches

·Reported to General Manager, handled reports, calendar scheduling, and filing

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